Martin Witt Email & Phone Number

Broken Arrow, Ok, Us

Greater Denver Area

Greater Denver Area

Delivering World Class Support Services at ToolCASE, LLC.Specializing in remote Oracle Database Administration, Linux/Unix System Administration and System Storage Administration.

• Providing production support of our debt management system; researching database and application anomalies and providing resolutions.• Interacting with users to understand issues and determine root cause solutions; and understanding and sustaining data exchanges with our vendors.• Daily interaction with our Oracle database layer in our three tier application, and responsible for non-UI data manipulation in production OLTP databases in support of customer needs.• Investigating application defects/issues through ad hoc SQL queries of the production database.• Write and maintain technical documentation describing solutions to common issues/defects.• Customer service and queue management.

• Experience working in large and medium sized environments with departments such as: IT, Marketing, Legal, Executive, Security, Client Services and Accounting.• Troubleshooting hardware and software issues, documenting and implementing upgrades involving Windows laptops and desktops.• Strong Microsoft experience working with MS Office, Active Directory, and working with ticketing systems such as Jira, Remedy, and Cherwell.• Excellent customer service skills and strong ability to adapt to new concepts and challenges in fast paced environments.• ITIL® Foundation Certificate in IT Service Management• General Desktop Support Activities: - Provide tier 1 & 2 hardware and application support; - Resolve remote users connectivity issues; - Maintain inventory for hardware and software; - Assist in office moves and setups; - Create and maintain documented procedures, as well as new hire information; - Incident Management

Developed various MS Access data import, analysis, and reporting applications, automating manual processes and saving users precious time.Utilized VBA to manipulate dialog functions; create temporary recordsets, queries, tables, and variables; and for looping through data; for importing using various methods of data transfer.Design and develop data extracts to support internal and external audits in the SQL query language using WinSQL and SAS Teradata.Creation of requirements documents, technical, and user instruction documents.Worked very closely with project managers, technical analysts, and designers for the purpose of scoping the project requirements.Involved in mentoring users and other analysts in the creation of MS Access queries, reports, and forms.

Consolidated multiple database sources and types into a single Access database in preparation for data gathering and reporting.Developed an automated reporting application in MS Access that combined, parsed, exported to rtf, and emailed multiple reports for the company's many sales reps across the country.Utilized VBA to manipulate dialog functions; create temporary recordsets, queries, tables, and variables; and for looping through data; for importing using various methods of data transfer.

Provided Level 2 technical and problem-solving support to all users assigned to the Colorado regional facilities.Areas of support included desktop hardware and operating environments, printers, network operating systems and end-user software applications.Coordinated and installed end-user hardware in conjunction with analysts and vendors; responded to help desk calls and Remedy cases; determined problems and coordinated solutions.

Modified, debugged and added additional functionality to an existing MS Access database quoting system used by the marketing department to put together quotes and orders for clients.Utilized VBA to manipulate dialog functions; create temporary recordsets, queries, tables, and variables; and for looping through data; for importing using various methods of data transfer.

* Provided database administration support on large Geographic Information System based on National Grid powering network.* Managed project consisting of auditing and rollover of 3rd Party Pole Attachments from multiple data sources into single GIS database. * Programmed application to audit and update power equipment and 3rd Party Attachments in the new database from three existing database types and sources.* Programmed application to join GIS Street objects and gather latitude and longitude points within political boundaries, then export this data into Oracle repository.

* Managed LAN/Server - research, purchasing, installation, configuration, deployment, and support for a Broadband RF Network Engineering firm with over 35 employees.* Supervised all IT responsibilities, capabilities, and commitments for an IT Department serving 165 company employees. * Anticipated company wide immediate and eventual computing needs including the planning and deployment of a Cisco Gigabit Ethernet upgrade.* Monitored/Optimized network traffic, file access and fileserver performance in a Windows NT server/2000 desktop environment.* Configured and managed Cisco routers and switches, Dell Servers, Compaq Servers, Hybrid Servers and 3Com Hubs.* Systems Support: Installed, configured, programmed and diagnosed AutoCad Map 5 in an engineering environment with over 150 drafters and designers.