Martin Y. Email & Phone Number
Who is Martin Y.? Overview
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Martin Y. is listed as End User Computing - IMAC Technician - At FCC at WBM Technologies, a with 224 employees, based in Regina, Saskatchewan, Canada. AeroLeads shows a matched LinkedIn profile for Martin Y..
Martin Y. previously worked as End User Computing Support at Wbm Technologies and IT Analyst at Wbm Technologies. Martin Y. holds Bachelor Of Science - Bs, Computer Science from University Of Regina.
Email format at WBM Technologies
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About Martin Y.
At WBM Technologies, my role as an IT Analyst is anchored in providing top-tier technical support and fostering user satisfaction. With a solid foundation in Computer Science from the University of Regina, I apply my knowledge of web technologies, databases, and Microsoft 365 to resolve complex issues and streamline operations. Our collaborative efforts have enhanced the incident resolution process.Driven by the values of efficiency and continuous learning, I am committed to leveraging my Talkdesk Agent Certification to elevate service quality. My experience as a Computer Lab Assistant honed my ability to teach and support students, further enriching my skill set in problem-solving and customer service. These competencies ensure seamless technological experiences for users and a robust support system for our team.
Martin Y.'s current company
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Martin Y. work experience
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End User Computing Support
Built and configured machines for end users, ensuring system readiness.Managed and deployed software applications using SCCM.Troubleshot and resolved technical issues to maintain system performance.Collaborated with IT teams to optimize support processes and improve user experience.
It Analyst
Identified patterns in recorded solutions to proactively prevent issuesProvided support via phone and email to end usersManaged problem tickets, directing complex issues to techniciansUtilized diagnostic tools and online resources to resolve technical challenges
It Analyst
Recorded service tickets in the incident tracking system to facilitate efficient problem identification and resolution.Responded promptly to user operational issues with desktop computers, laptops, and mobile devices, and resolved them to ensure smooth operations.Assisted users with customer service concerns and determined when to escalate problems to specialized team members.Interacted with users via telephone, chat, and email platforms, providing support and troubleshooting assistance.Participated in weekly team meetings to improve product and service knowledge and gain insights into effective issue resolution strategies.Conducted diagnoses and resolved user system functionality issues to enable smooth execution of desired operations.Identified system hardware, network infrastructure, and connectivity issues that hindered user-initiated tasks and resolved them.Utilized preset issue resolution scripts to address common user concerns and expedite problem resolution.Addressed user product attribute and usage inquiries to enhance customer satisfaction and promote a positive product ownership experience.
Computer Lab Assistant
- Teaching students how to use C++- Providing technical support to students- Guideline students in their lab assessments - Developing curriculum and lesson plans- Ensuring the lab is clean and organized- Monitoring lab usage and enforcing policies and procedures- Providing feedback and evaluations to students
Program Analyst
- Analyzing business requirements and designing software applications- Developing frontend user interfaces using HTML, CSS, and JavaScript- Writing backend code using various programming languages, such as Java, Python. - Designing and implementing databases to support application functionality- Testing and debugging software applications- Providing technical support and troubleshooting issues as needed- Keeping up-to-date with emerging web development technologies and best practices- Collaborating with cross-functional teams, such as UX designers and software engineers, to deliver high-quality software applications
Technical Assistant
- Maintained efficient and balanced calendar of current appointments, staff meetings and assessments.- Drafted agendas, recorded minutes and created documents for meetings.- Maintained existing applications- Used JavaScript techniques to collect data and automate the process- Analyzed program data to provide input for key decision making and strategic planning.- Dealt with servers in Oracles using Linux and Installed the assigned patching files.- Coded, edited, presented and documented automation code or simple programs using Python.
Colleagues at WBM Technologies
Other employees you can reach at wbm.ca. View company contacts for 224 employees →
Anil Kurup
Colleague at Wbm TechnologiesWinnipeg, Manitoba, Canada
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Garry Fawcett
Colleague at Wbm TechnologiesCalgary, Alberta, Canada
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Kamaljeet Singh
Colleague at Wbm TechnologiesWinnipeg, Manitoba, Canada
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Sarbjot Singh
Colleague at Wbm TechnologiesEdmonton, Alberta, Canada
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Natascha Blote
Colleague at Wbm TechnologiesCalgary, Alberta, Canada
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Matt Farthing, Pmp
Colleague at Wbm TechnologiesSaskatoon, Saskatchewan, Canada
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Kateryna Blinova
Colleague at Wbm TechnologiesWinnipeg, Manitoba, Canada
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Natalya Petrekin, Bsc, Pmp, Itil
Colleague at Wbm TechnologiesWinnipeg, Manitoba, Canada
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David Fergus
Colleague at Wbm TechnologiesRegina, Saskatchewan, Canada
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Leo Hermosa
Colleague at Wbm TechnologiesSaskatoon, Saskatchewan, Canada
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Martin Y. education
Bachelor Of Science - Bs, Computer Science
Bachelor Of Science - Bs, Computer Science
Frequently asked questions about Martin Y.
Quick answers generated from the profile data available on this page.
What company does Martin Y. work for?
Martin Y. works for WBM Technologies.
What is Martin Y.'s role at WBM Technologies?
Martin Y. is listed as End User Computing - IMAC Technician - At FCC at WBM Technologies.
Where is Martin Y. based?
Martin Y. is based in Regina, Saskatchewan, Canada while working with WBM Technologies.
What companies has Martin Y. worked for?
Martin Y. has worked for Wbm Technologies, University Of Regina, and Sasktel.
Who are Martin Y.'s colleagues at WBM Technologies?
Martin Y.'s colleagues at WBM Technologies include Anil Kurup, Garry Fawcett, Kamaljeet Singh, Sarbjot Singh, and Natascha Blote.
How can I contact Martin Y.?
You can use AeroLeads to view verified contact signals for Martin Y. at WBM Technologies, including work email, phone, and LinkedIn data when available.
What schools did Martin Y. attend?
Martin Y. holds Bachelor Of Science - Bs, Computer Science from University Of Regina.
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