Margarita Artiushenko Email & Phone Number

San Francisco, Ca, Us

CFP, Platform team. Our team is responsible for developing JavaScript APIs that are leveraged by various teams within our company. These APIs significantly streamline and simplify their tasks, enhancing their overall productivity.Worked on:• Implementing Analytics provider API that facilitates the integration of Autodesk's Tealium analytics in frontend applications• Implementing Lazy Loading feature for integration provider API• Implementing Authentication provider API • Migrating CFP repo to Typescript• Helped to implement customer address validation micro frontend for Autodesk checkout page.

San Francisco, Ca, Us

Platform Automation team• Proposed a new tool to automate visual testing process. Performed a cost benefit analysis and promoted the tool to multiple teams. Also integrated it which helped to streamline the testing process and save money on QA.• Led an effort to support UAT for the new feature. Created a testing plan and worked with other engineers to implement on a short notice. As a result, several bugs have been discovered before the new critical feature went live.• Increased test coverage for other teams by creating testing strategy and implementing E2E testing from scratch, adding it as a part of CI pipeline, setting up daily test execution reports.• Onboarded new engineer to the team.

San Francisco, Ca, Us

eCommerce team• Improved test performance and increased testing adoption among developers by migrating automated E2E tests to the new testing framework.

Sunnyvale, California, Us

• Reduced total test cycle time by creating and maintaining functional automated tests for the back-end service.• Setup continuous integration by configuring multiple new builds in Azure DevOps/TFS.• Improved monitoring by integrating build results into Slack.• Decreased handling time of certain customers' requests by creating a web interface for the technical support team using .Net framework.• Improved internal documentation and facilitated knowledge transfer by creating numerous internal Wiki articles.Some of my responsibilities included:• Deploying new releases of our video conferencing solution to production via Jenkins• Monitoring our systems to ensure uptime and high availability• Working with other teams (Dev, QA, Product) to speed up issue resolution• Active Directory and Footprints ticketing system administrator for internal users

Sunnyvale, California, Us

• 2017 Support Guru of the year award based on my productivity and CSAT• 2015-2018 multiple times Support Hero (monthly award) and Support Rockstar (quarterly award) based on my productivity and CSAT• MCITP: Enterprise Messaging Administrator on Exchange 2010MCTS: Microsoft Lync Server 2010, Configuring• Level 2 support for MS Exchange Server 2010/2013/2016; Skype for Business• Working with System Administrators, Developers, and Project Managers to provide issue resolution• Onboarded enterprise customers such as Easyjet airlines to our MS Exchange platformCreated a training plan for new onboarding engineers and coached using this plan• Provided mentorship/QA sessions for Level 1 technical support engineers• Worked in a cross-functional action team and proposed to implement a TQO system for Support department which was implemented

Sunnyvale, California, Us

• Provided technical support via phone and email to customers in the US and Europe• Troubleshot issues with mail delivery, Outlook email client connectivity on Exchange 2007/2010/2013 platforms• Tested issues on mobile devices with iOS or Android• Wrote articles for internal wiki and knowledgebase