Margarita Artiushenko Email & Phone Number

San Francisco, CA, US

• CFP, Platform team. Our team is responsible for developing JavaScript APIs that are leveraged by various teams within our company. These APIs significantly streamline and simplify their tasks, enhancing their overall.
• Implementing Analytics provider API that facilitates the integration of Autodesk's Tealium analytics in frontend applications
• Implementing Lazy Loading feature for integration provider API
• Implementing Authentication provider API
• Migrating CFP repo to Typescript
• Helped to implement customer address validation micro frontend for Autodesk checkout page.

San Francisco, CA, US

• Platform Automation team
• Proposed a new tool to automate visual testing process. Performed a cost benefit analysis and promoted the tool to multiple teams. Also integrated it which helped to streamline the testing process and save money on QA.
• Led an effort to support UAT for the new feature. Created a testing plan and worked with other engineers to implement on a short notice. As a result, several bugs have been discovered before the new critical feature.
• Increased test coverage for other teams by creating testing strategy and implementing E2E testing from scratch, adding it as a part of CI pipeline, setting up daily test execution reports.
• Onboarded new engineer to the team.

San Francisco, CA, US

• eCommerce team
• Improved test performance and increased testing adoption among developers by migrating automated E2E tests to the new testing framework.

Sunnyvale, California, US

• Reduced total test cycle time by creating and maintaining functional automated tests for the back-end service.
• Setup continuous integration by configuring multiple new builds in Azure DevOps/TFS.
• Improved monitoring by integrating build results into Slack.
• Decreased handling time of certain customers' requests by creating a web interface for the technical support team using.Net framework.
• Improved internal documentation and facilitated knowledge transfer by creating numerous internal Wiki articles.Some of my responsibilities included:
• Deploying new releases of our video conferencing solution to production via Jenkins

Sunnyvale, California, US

• 2017 Support Guru of the year award based on my productivity and CSAT
• 2015-2018 multiple times Support Hero (monthly award) and Support Rockstar (quarterly award) based on my productivity and CSAT
• MCITP: Enterprise Messaging Administrator on Exchange 2010MCTS: Microsoft Lync Server 2010, Configuring
• Level 2 support for MS Exchange Server 2010/2013/2016; Skype for Business
• Working with System Administrators, Developers, and Project Managers to provide issue resolution
• Onboarded enterprise customers such as Easyjet airlines to our MS Exchange platformCreated a training plan for new onboarding engineers and coached using this plan

Sunnyvale, California, US

• Provided technical support via phone and email to customers in the US and Europe
• Troubleshot issues with mail delivery, Outlook email client connectivity on Exchange 2007/2010/2013 platforms
• Tested issues on mobile devices with iOS or Android
• Wrote articles for internal wiki and knowledgebase