Technical Support Analyst
CurrentPerforming data correction/ configuration changes pertaining to issues .Managing Configuration changes In the applicatlon server3 3.1Performing Application Monitoring and Dailly activitles as described in SOP Documents Reporting on Dailly activities to both Offshore and onsite team as per the defined process Coordinating between the Offshore and onslte technical/Business teamSupporting the MIS and Other related team In case of any clarlfications required Tracking the Release and performing the release management ProcessFollow up with the offshore team for closure of issuesCo-ordinate with Project Stake holders and lialson with Offshore Project coordinator on issuesand deliveriesProvide onsite technical support to related teams.Work with the back-end teams to resolve issues and improve our processes.Contribute to deployment and support knowledge baseTroubleshooting and resolve issues in our development, test and production environments. Follow the quality guidelines as defined in the company quality processes and procedures. Coordinating for Change RequestDocumentation of support process and enhancements (CR)Displays professional demeanor and clarity when addressing all interactions, both internally andexternallyCoordinating with third party services providers on need basisAny other duties assigned from time to time
