Content Delivery Manager
- Plan, coordinate and control content update releases, including resource estimation, schedule, organization of testing and bug fixing activities- Maintain and prioritize the team backlog- Organize and facilitate agile events in the team- Serving automotive projects of NNG, cooperating with internal project managers, developers and testers in order to unlock dependencies and perform development tasks on a daily basis- Improve transparency, create JIRA boards and dashboards- Resolve conflicts, support escalation procedures- Maintain direct contact with Automotive OEMs (Mazda, FCA) and Tier 1 Suppliers (Panasonic, Visteon)- Identify and understand customer requests, and translate them to development items- Communicate with customers about the production and delivery pipeline in order to help them to understand workflows and avoid customer escalations- Manage customer expectations and harmonize customer change control requests- Factory package creation and license handling- Update releases and issue handling- Clarify internal departments responsibilities- Support sales and customer care processes