As a Technical Product Specialist at Canal+ Group, I collaborate with colleagues across Europe and India, and our working language is English. My main focus is to be the technical product manager for the Direct One OTT app and DTH TV service.My responsibilities include:- Configuring the backend to provide the expected app look.- Testing the new apps on various smart devices such as iOS, iPadOS, Android, Android TV, Samsung, LG, and Vestel.- Maintaining close contact… Show more As a Technical Product Specialist at Canal+ Group, I collaborate with colleagues across Europe and India, and our working language is English. My main focus is to be the technical product manager for the Direct One OTT app and DTH TV service.My responsibilities include:- Configuring the backend to provide the expected app look.- Testing the new apps on various smart devices such as iOS, iPadOS, Android, Android TV, Samsung, LG, and Vestel.- Maintaining close contact with app developers and in-live managers.- Tracking and managing the arrival of new VOD content.- Generating monthly reports on app performance and usage habits.- Working closely with the local marketing and programming teams to coordinate new arrivals.- Keeping in touch with our partners and setting up calls as needed.- Communicating with customer service in the event of any app-related issues and creating a ticket if needed.- Managing the Channel lineup excels.- Testing end-to-end new services.- Being involved from the beginning in new service arrivals.- Being the project manager from the business side of TV or OTT-related new service arrivals and keeping in touch with developers and external partners.- Preparing descriptions of our business for customer service and the dealer network. Show less

As the Merchandise Coordinator for the Bánkitó Festival, my role is to oversee the sale of festival merchandise both during the event and through the webshop beforehand. Specifically, my responsibilities include:- Leading a volunteer team of 6-9 people both before and during the festival.- Building the team and providing necessary information to ensure they are prepared for the job.- Training the team on the tools and techniques necessary for successful merchandise sales.-… Show more As the Merchandise Coordinator for the Bánkitó Festival, my role is to oversee the sale of festival merchandise both during the event and through the webshop beforehand. Specifically, my responsibilities include:- Leading a volunteer team of 6-9 people both before and during the festival.- Building the team and providing necessary information to ensure they are prepared for the job.- Training the team on the tools and techniques necessary for successful merchandise sales.- Creating the work schedule for the team.- Collaborating with the design team and my own team to create an attractive merchandise stand.- Maintaining contact with other parts of the festival, including management, the design team, social media, and volunteer coordination.- Keeping track of inventory and generating reports after the festival.- Handling high-level customer complaints as needed.- Assisting the IT team in maintaining the webshop.- Overseeing the care and tracking of gift and staff merchandise. Show less

- Customer service expertise in both Hungarian and English, which includes: customer support via email and call (handling complains and general issues, billing, first line technical questions and troubleshooting, appointment for home services and others);- Mentoring new colleagues about customer services procedures and helping with IT-related questions;- Responsible for the weekly newsletter to the team about our business.

- Improving customer experience;- Conducting professional training for colleagues about new products;- Assisting customers and colleagues with mobile-software related issues;- Setting up and preparing mobiles for customers and testing new devices.

- Maintaining the required store outlook;- Providing quality customer service;- Receiving goods then sending them back if needed.