Martin Pacheco Email & Phone Number

Miami, Florida, United States

Managed the daily operations of a restaurant, overseeing a team of 5 people to ensure the efficient service and adherence to quality standards in the production of authentic Argentinian empanadas. Implemented and optimized inventory management procedures, logged invoices, managed sales reports, and supervised daily finances to maintain accurate and organized financial records. • Oversaw day-to-day operations, ensuring compliance with quality standards in the production of authentic Argentinian empanadas. Managed store administration, handling scheduling, paperwork, and inventory management; assisted in timely stock ordering from vendors and suppliers.• Led and motivated a team of staff, fostering a positive and collaborative work environment that has increased productivity and employee satisfaction. • Spearhead the training and development of 10 team members, ensuring a high level of competence and a positive work culture. Collaborated with the kitchen staff to maintain consistency in following traditional recipes and quality control measures, resulting in high customer satisfaction. • Provided hands-on assistance to customers, addressing inquiries, and resolving issues promptly and effectively. Implemented customer feedback mechanisms, leading to improvements in service quality and customer satisfaction.• Logged and reconciled invoices, demonstrating meticulous attention to detail and accuracy in financial record-keeping. Managed sales reports and daily finances, implementing strategic measures to optimize revenue and reduce costs.

Miami, Florida, United States

Managed supply stock and coordinated the shipment of products to third-party retail outlets to maximize sales. Worked closely with the company's managers and interacted with around 30 clients or stores weekly to ensure that products were displayed correctly and inventory was well-managed. • Maintained the product quality for the clients I was assigned to, overseeing 10 weekly shipments and handling invoicing and payments.• Managed multiple client accounts, including major retailers like Publix, Walmart, and Walgreens, to ensure they had the proper inventory. • Provided efficient customer service and effectively communicated the brand identity to each customer. Developed a reputation for having excellent customer service and client satisfaction.• Organized the logistics for new deliveries, selecting the appropriate products and ensuring they were delivered on time. Maintained accurate records of inventory and used invoicing and crediting systems for accountability.• Performed cash-handling functions by establishing accounting policies and procedures. Supervised cashier associates to ensure skilled-based cash handling.• Analyzed product performance and advised clients on their product selection, pricing, and promotional strategies to enhance sales and profitability.

Miami, Florida, United States

Supervised a multi-product e-commerce store's daily operations, ensuring more than 40 customer orders and deliveries were processed accurately and on time. Kept a close eye on inventory levels, replenishing stock as necessary to confirm product availability. Maintained product quality before shipping by implementing essential quality control measures. • Provided outstanding customer service; promptly addressed inquiries and concerns professionally. Handled issues like lost or damaged products, ensuring every customer was satisfied with their order.• Streamlined inventory management processes, reducing discrepancies and enhancing overall inventory accuracy. Spearheaded daily operations, managing a team to ensure a smooth and efficient workflow.• Led and motivated a team of staff, fostering a positive and collaborative work environment that has increased productivity and employee satisfaction.• Carefully curated high-quality products from dependable suppliers and managed the store's budget and financial reporting. Analyzed sales data and market trends to make informed business decisions, optimizing the store's performance. • Implemented strategic initiatives that have significantly contributed to optimizing business performance and increased overall sales.• Followed all emergency and safety procedures and assisted guests and employees when necessary. Approved and reviewed payroll information.

Master Of Science In Information Systems - Msis, Business Analytics

Bachelor Of Business Administration - Bba, Business Administration And Management, 3.55

High School Diploma