Provide excellent customer service to existing customers and new sales leads to build value in the dealershipUse ethical sales tactics and techniques to earn customers’ businessKnow the ins-and-outs of each model and trim level in the line-up to demonstrate product knowledge and evoque positive emotion from the customer, leading to a rewarding sales experienceKeep up-to-date information on all pre-owned and CPO vehicles in inventory and get familiar with the nuances of each vehicle to ensure a smooth needs assessment and demo driveContinue learning from all available manufacturer materials and courses; observe experienced salespersons and implement successful techniques where applicable; and pursue professional sales education outside of the officeAvarage 72% closing rate across all appointments

-Project manager for all special orders from purchasing to quality control and verification to timely shipping-Managed club building and repair department at Fairway Golf including monitoring special projects, inventory control, and logistics-Maintained excellent customer service reputation with positive and upbeat communication on the phone and in-person-Used conservative time management on projects to make sure deadlines were met on-time or completed early-Managed social media presence through Hootsuite platform for Wordpress blog, Reddit, Facebook, Instagram, Google+, and Twitter-Lead most custom club fitting sessions during tenure and built a solid customer base by providing education and simple instructions that aid in fitting the customer with golf clubs optimized for their game-Used science-based findings to drive fittings and kept an objective approach during initial testing so customer is satisfied with purchase -Communicated with equipment manufacturers to alleviate customer issues or manage defects after product launch-Monitor trends and news within golf industry & culture to stay ahead of hot items and potential products-of-interest-Researched databases, cloud-based storage, marketing strategies, brick-and-mortar sales, and analytics to grow the business from a small two store business and small website to a San Diego destination for golfers and a go-to retail site for informed customers who value great products backed by unparalleled customer service.

Managed all outside services operations for golf course and restaurantPerformed customer service duties daily, worked directly with customers to ensure satisfaction and upheld friendly and professional reputation at all timesMaintained and performed minor repairs on fleet of 80 golf carts, managed driving range operations, and performed auxiliary duties as necessary

Worked in 2013 on the Golf Course Maintenance crew and held the course to the high standard that members and guests expected from such a prestigious, old American courseMowed greens, trimmed trees, maintained bunkers, blew excess leaves, sprayed pesticides, and performed other landscaping and golf course duties as required while being cognizant and courteous of golfers playing the course

-Coordinated with administrative, operations, and maintenance personnel to ensure unit project completion and operational success-Served as plotter with Marine Tactical Air Squadron 38 / Marine Air Command Group 38 for 7 months in mission critical support of Operation Enduring Freedom-Served as System Configuration Coordinator (SCC) and Data Link Coodinator (DLC) with Marine Air Command Squadron 1 / Marine Air Command Group 38 for eight months in support of Operation Iraqi Freedom-Operated and maintained mission critical gear and documentation for crew; mission goals, maintenance, personnel rosters, and more-Held mission critical administrative billets: Intelligence and Operations Clerk (6 months) and Systems Administrator (1 year, 6 months)-Prepared and maintained critical monitoring reports, training logs, attendance and accountability rosters, daily and monthly training plans-Manage and supervise a team of Marines in accountability, training, tasking, and more-Responsible for set-up, wiring and configuration of Tactical Air Operations Modules (TAOMs) and other mission critical gear during Operation Iraqi Freedom, Operation Enduring Freedom, Enhanced Mojave Viper, Weapons and Tactics Instructor’s Course, Red Flag and other tactical operations as required.

Worked on Bag Staff crew which included all cart operations, customer service and satisfaction, as well as cleaning and maintaining storage of member’s golf bagsWorked part-time in the pro shop which included managing a tee sheet, informing golfers about local rules and tips, balancing transactions for a shift change, and operating a point of sale (POS) system for transactionsHelped organize tournaments with a certified PGA Professional

Worked as a volunteer caddy (paid in tips) and golf cart attendant for an ancient American course with a glowing reputation and heritage As a caddy: carried golf bags for golfers at all skill levels, helped golfer with local knowledge about greens and tee shots, conversed with golfer to ease their mind, counseled as to actual yardage and playable yardage, and helped the golfer strategize when requiredHelped with cart management and maintenance, organized player’s bags on carts (using the tee sheet) so they were ready when the member arrived at the courseUpkeep of bag storage and organization as well as routine maintenance around the caddyshack