(Working for Fiserv under Infinite Computer Solutions)• Led the creation and maintenance of the Professional Services SharePoint site, enhancing project alignment and knowledge sharing.• Implemented CardHub solutions for banking clients, increasing interchange revenue by 3.6% annually and reducing fraud incidents by 12.5% per card.• Engineered advanced configurations on the Architect Online Banking Platform, ensuring compliance with security standards and enhancing user experiences.

(Group moved to Infinite Computer Solutions)• Led the development and deployment of an innovative feature within the online banking platform that automated the transfer of ACH files to processing systems. This involved creating and scheduling scripts that seamlessly moved financial data across servers, involving extensive coordination with multiple internal teams. The implementation not only optimized daily operations but also ensured accuracy and timeliness of transactions, enhancing overall client satisfaction and system reliability.• Directed the seamless integration of new clients onto the Architect Online Banking Platform, customizing solutions to meet diverse client needs. Oversaw the configuration of third-party integrations, ensuring compatibility and functional excellence across banking hosts, cores, and related technologies. This required a deep understanding of complex banking systems and the ability to solve integration challenges, resulting in improved client service and expanded platform capabilities.• Established a comprehensive troubleshooting protocol to address and resolve issues across the Architect Online Banking Platform. Actively engaged with cross-functional teams to diagnose and resolve root causes of system errors, leveraging advanced technical acumen and collaborative skills to ensure high system availability and reliability, maintaining continuous operational excellence.• Provided ongoing support and maintenance for the Architect project, managing multiple server environments and ensuring high-performance standards across various client installations. This included regular updates, system checks, and coordination with IT support teams to guarantee that all client platforms operated without interruption and adhered to the latest security and performance specifications.

(Division Acquired by Fiserv)• Orchestrated the complex transition and integration of online banking systems and security infrastructures from Online Resources to ACI Worldwide. This project included upgrading server room access controls with advanced biometric systems, enhancing security and operational efficiency. Managed the consolidation of critical data assets, ensuring seamless migration to new platforms without service disruption.• Directed the configuration and ongoing maintenance of robust testing and certification environments for two major online banking platforms and associated BillPay software. Oversaw the operational integrity of SQL databases, application servers, web servers, and core network connectivity, ensuring the platforms met rigorous quality standards and compliance requirements.• Played a pivotal role in advancing the company’s security posture by developing and deploying a comprehensive two-factor authentication system for VPN access across the organization. Collaborated with internal and external auditors to ensure stringent adherence to SOX, FFIEC, and SSAE 16 compliance standards, significantly mitigating risk and enhancing data security.• Provided technical leadership in the release of new software updates, facilitating collaboration between developers, clients, and IT staff to address and resolve testing issues promptly. Led efforts to standardize the adoption of new security tools and protocols, ensuring consistent application across multiple domains and enhancing overall security measures.• Spearheaded the design and implementation of a cutting-edge web application firewall, in collaboration with the management and network teams, to protect against emerging cybersecurity threats. This involved meticulous planning and execution, significantly strengthening the defense mechanisms protecting critical infrastructure and sensitive client data.

• Spearheaded the enhancement of security measures by implementing a robust RSA two-factor authentication system for VPN access, benefiting over 800 users. Directed the upgrade of the Microsoft Exchange email system to the 2010 version, enhancing security protocols and improving the email filtering system to safeguard sensitive corporate communications. Managed a complete overhaul of Active Directory across a multi-forest, multi-domain environment, significantly improving system integrity and user access management.• Architected and deployed a company-wide Data Loss Prevention (DLP) system to monitor and protect sensitive information across all servers and desktops, reducing the risk of data breaches. Upgraded and expanded the use of Vormetric disk-level encryption in production environments, ensuring robust security measures that comply with industry standards and regulatory requirements such as SOX, FFIEC, and SSAE 16 (SAS 70).• Conducted comprehensive risk assessments and worked closely with internal and external auditors to ensure full compliance with SOX, FFIEC, and SSAE 16 standards. Prepared and delivered detailed quarterly and weekly security audit reports, enhancing transparency and accountability in security operations. This role included regular security assessments and adjustments based on evolving threats and business requirements, ensuring the company maintained high standards of information security.• Managed the security of internet servers, operating systems, databases, and backend applications, establishing robust defenses against potential cyber threats. Coordinated the migration of office systems from legacy Active Directory environments to an optimized corporate forest, improving resource management and security. Regularly updated and maintained physical and network security measures, including IDS systems, web filtering servers, and email security solutions, to ensure a secure and reliable IT infrastructure.

(Acquired by ACI Worldwide)• Spearheaded the enhancement of security measures by implementing a robust RSA two-factor authentication system for VPN access, benefiting over 800 users. Directed the upgrade of the Microsoft Exchange email system to the 2010 version, enhancing security protocols and improving the email filtering system to safeguard sensitive corporate communications. Managed a complete overhaul of Active Directory across a multi-forest, multi-domain environment, significantly improving system integrity and user access management.• Architected and deployed a company-wide Data Loss Prevention (DLP) system to monitor and protect sensitive information across all servers and desktops, reducing the risk of data breaches. Upgraded and expanded the use of Vormetric disk-level encryption in production environments, ensuring robust security measures that comply with industry standards and regulatory requirements such as SOX, FFIEC, and SSAE 16 (SAS 70).• Conducted comprehensive risk assessments and worked closely with internal and external auditors to ensure full compliance with SOX, FFIEC, and SSAE 16 standards. Prepared and delivered detailed quarterly and weekly security audit reports, enhancing transparency and accountability in security operations. This role included regular security assessments and adjustments based on evolving threats and business requirements, ensuring the company maintained high standards of information security.• Managed the security of internet servers, operating systems, databases, and backend applications, establishing robust defenses against potential cyber threats. Coordinated the migration of office systems from legacy Active Directory environments to an optimized corporate forest, improving resource management and security. Regularly updated and maintained physical and network security measures, including IDS systems, web filtering servers, and email security solutions, to ensure a secure and reliable IT infrastructure.

• Directed comprehensive maintenance and enhancement of network infrastructure across 150+ retail and corporate locations, ensuring robust security and flawless connectivity. Spearheaded the deployment and ongoing management of corporate and retail firewalls, significantly bolstering system security and operational continuity. Implemented advanced VPN configurations and actively monitored network performance, achieving a marked improvement in data security and resource accessibility.• Championed the adoption and integration of Microsoft Navision and LS Retail, customizing solutions to streamline inventory and sales management processes. Managed the full lifecycle of software development from requirement gathering through to deployment, ensuring alignment with business objectives. This supported the rapid expansion from 15 to over 100 retail locations, substantially enhancing operational efficiency and data coherence across all platforms.• Developed and executed complex SQL queries for the aggregation and analysis of sales data from over 120 retail locations, facilitating insightful business decision-making. Crafted and maintained a custom application for tracking inventory via Microsoft Access, integrating barcode technology to optimize inventory flow and accuracy which led to a significant reduction in inventory discrepancies and improved the speed of inventory management processes.• Formulated critical IT policies and procedures, setting a clear framework for technology operations that supported the company's strategic objectives. Evaluated new hardware and software, assessing compatibility and enhancing technological infrastructure without disrupting existing systems. Recommendations and implementations under this framework were pivotal in ensuring scalability and supporting the company's expansion, driving increased market presence and profitability.