Marty Ignacio Email & Phone Number

San Diego, CA, US

La Costa Oaks Community Association - Carlsbad, CA

• Manage onsite the daily operations of 820 single-family homes with a staff of four to five.
• Responsible for employee hiring, development, and performance management for a team of four to five.
• Prepares annual budget of over 2 million dollars for Board action and approval.
• Reports the monthly financial obligation of the Association and distributes the financial data to the Board of Directors.
• Develop and administrate annual operating and capital budgets in accordance with the governing documents, state statutes and Board policies.

Auberge Community Association - San Diego, CA

• Serve as a liaison to the Board of Directors in an Active Adult (+55) Living community consisting of 206 homes in Del Sur, California.
• Supervise staff and onsite operations.
• Work with subcontractors and Association volunteers to communicate and implement the specific decisions of the Board of Directors.
• Prepare minutes and action item list following board meetings and facilitate annual meetings and elections.
• Develop and administrate annual operating and capital budgets in accordance with the governing documents, state statutes, and Board policies.
• Provide support services to the Board for project information including research, bid specifications, contract development, and management. Conduct supplier/contractor reviews and contract compliance evaluations.

Greater San Diego Area

• Certified Personal Trainer with American Council on Exercis
• Trained clients in safe exercise, taking into account individualized physical limitations.
• Propelled facility targets, including revenue goals and member retention.
• Provided exceptional customer service, securing 40% of new clients through fitness classes.

Greater San Diego Area

• Certified Group Fitness Instructor with NASM/AFAA.
• Coach and motivate a group of 20-30 members through a one-hour class using lightweight to moderate weight to increase health and well being.
• Certified BodyCombat, BodyPump, CxWorx, and Les Mills GRIT Series.
• Present pre-designed classes by Les Mills to match the skill and learning levels of all participants.

The Community Association Of Bernardo Heights - San Diego, CA

• Obtained the designation of Certified Manager of Community Associations (CMCA) with the Community Association Managers International Certification Board (CAMICB).
• Served as the liaison for a Master Home Owner association consisting of 3,502 residents in 29 neighborhoods made up of single-family homes, condos, and apartments.
• Coordinated all office operations including resident events, activities, newsletters and employee schedules.
• Managed and motivate a team of 11 employees to effectively execute administrative procedures.
• Prepared periodic and annual budgets relevant to the entire community by utilizing C3 and StrongRoom platforms.
• Revolutionized the new hire training program by cutting training time from 3 months to 1-week by creating a new Standard Operating Procedure (SOP) handbook.

The Community Association Of Bernardo Heights - San Diego, CA

• Assisted the General Manager in his responsibilities with the Board Meetings, Budget and Financial Duties, Vendor and Contract Management and Resident Relations.
• Spearheaded an electronic record keeping system for all resident files by collaborating with LaserFich.
• Transformed administrative processes involving Architectural Home Improvement process by utilizing a digital platforms establishing quicker responses and improved resident relations.

The Community Association Of Bernardo Heights - San Diego, CA

• Executed front desk procedures and provided excellent customer service to residents of nearly 3,500 homes at a clubhouse.
• Aided homeowners with questions regarding homeowner forms and processes, home improvement requests, complaints, and assessment payments.
• Resolved homeowner complaints by accurately recording and submitting appropriate work orders.

Munich Area, Germany

• Pioneered a systematic marketing KPI model by analyzing MAN Truck & Bus entire client database within Germany, UK, and Eastern Europe.
• Detailed an efficient, planning, guiding, and controlling approach for digital marketing.
• Established a practical integration of a marketing & sales KPI approach.

Arlington, Virginia

• Coordinated multiple projects and programs under the direction of the Health Strategies Director.
• Established relations with figurehead administrators Washington, D.C. to advocate stroke awareness.
• Redesigned the weekly newsletter using Constant Contact and Facebook to reach over 1,500 American Heart Ambassadors.
• Represented the Arlington, VA American Heart Association in over 10 health fairs.
• Developed an online training program for new volunteers to establish cohesion in all new members of American Heart Association.

Irvine

• Executed multiple administrative tasks given by the Business Manager and Community Relations.
• Created a new standard design for electronic emails to be delivered to volunteers.
• Managed over 20 volunteers and ambassadors to properly represent the American Heart Association at countywide health fairs.
• Developed a new up to date standard operating procedure for future health fair interns/volunteers.
• Recruited over 30 more volunteers, nurses, and medical specialists to present and speak at health fairs.

Washington, District Of Columbia

• Programmed multiple health prevention campaigns regarding blood pressure, cholesterol levels, and health eating
• Collaborated with over 10 other interns to promote health awareness such as safe sex and weight management on Capitol Hill.
• Conducted a needs assessment with over 50 male political figureheads regarding pressing men's health concerns.
• Effectively presented research data and preliminary results to over 20 top civil servants and leaders of non-profit organizations.

Irvine, California

• Acquainted prospective students with information about the campus, majors and student life.
• Conducted VIP tours for various groups including the President’s Office of the UC system.
• Evaluated new Campus Representatives to ensure continued quality throughout the program.
• Confidently spoke publicly to at least 25 visitors, parents, and guardians while giving a 1.1 mile tour.

Irvine, California

• Managed accounts and finances for departmental operations and expenses.
• Assist and counsel customers with transportation and permit needs.
• Provided excellent customer service in handling parking questions and concerns.
• Implement a perpetual inventory system to analyze profits and losses of the department.

- Tutored over 24 students on the topic of Neurobiology. - Prepared finals and quizzes to prepare students for upcoming exams. - Discover unique teaching methods to effectively prepare students.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), Business/Managerial Economics & Public Health Policy (Double Degree)

Activities and Societies: Beta Theta Pi, Gamma Sigma Alpha, Order of Omega, Campus Representatives, Tennis Club American Heart.