Marty Murphy Email & Phone Number

Toronto, Ontario, Canada

Responsible for building and maintaining profitable relationships with key customers and overseeing the relationship with customers handled by my team. Using the Salesforce.com platform, we strategized on customer travel spend, bench marking, travel policy creation and enforcement, resolving customer issues quickly and efficiently. Keeping customers updated on the latest travel service-products and macro-travel trends was integral to the CRM area.• Managed top accounts for Canada’s fastest growing and most profitable corporate travel management company• Grew volume through new account acquisition and organically by 25% annually and grew profitability by 35% annually• Built and nurtured key customer relationships while overseeing team member accounts• Developed best practices to streamline and advance project management processes • Created comprehensive financial reports on client travel spend and operational budgets• Leveraged the Salesforce.com platform to strategize on benchmarking and travel policy• Swiftly resolved client and team issues with professionalism, humour, and respect• Analyzed sales data and all performance metrics, clearly communicating them to team• Negotiated and closed deals on large and complex customer accounts• Synthesized current customer service offerings to develop a holistic and effective client engagement model that maintained a competitive advantage across industries • Maintained knowledge of latest travel products, macro-level travel trends and project management systems

Toronto, Canada

Responsible for collaborating cross-functionally to manage and direct all aspects of the ecommerce business, including strategizing, planning, developing and executing content plans, overseeing the generation of promotional materials and campaigns, monitoring performance analytics, website traffic and product performance, among other things.• Managed complex cross-functional collaborations in Marketing, Product, and Digital • Collaborated with leadership to establish growth targets and develop strategies• Provided technical guidance and leadership to teams, managed technology stack and development roadmap• Created digital solutions aligning with commercial goals and translated them into actionable plans for development team• Directed day-to-day activities of development and quality assurance teams, provided guidance to direct reports• Effectively collaborated with cross-functional commercial and strategy teams, communicated project status and delivery progress• Ensured ongoing support and maintenance for existing systems, resolved issues in a timely manner, optimized applications for speed and scalability• Managed relationships with third-party tech providers, including vendors and offshore teams• Oversaw project management processes to ensure successful project delivery, provided estimates for project and release planning• Pioneered digital content marketing plans later modeled for global operations• Oversaw generation of quick-to-market and seasonal travel campaigns• Monitored performance analytics, website traffic, product performance, and key metrics• Strategically planned, executed, and oversaw multiple projects with clear communication and a lead-by-example work ethic• Implemented workflow systems to streamline teams and ensure timely deliverables• Designed and deployed the operational framework for Web Development and Digital• Defined targets, benchmarks, procedures, and protocols that met and exceeded KPIs.

Toronto, Canada

As E-commerce leader formulated strategies and design of the companies’ online shop and adjacent platforms, ensuring these frameworks facilitated the generation of sales and profit.• Oversaw daily and long-term operations for on-site, online, and dispersed workforces• Coached and developed consultants at all levels, from novice to leaders • Increased overall sales and commission for all teams, setting record profits• Meticulously ensured myriad business systems were followed and maintained • Responsible for sales and action plans, performance reviews, audits and annual budgets• Analyzed high-level operational and financial data with clear, comprehensive reporting• Developed and implemented effective marketing strategies to increase brand awareness and drive customer acquisition • Conducted market research and competitive analysis to stay ahead of industry trends and identify growth opportunities • Established and maintained strong partnerships with vendors and suppliers to ensure reliable and cost-effective supply chain management • Monitored and optimized website functionality, user experience, and search engine optimization to maximize online sales and customer satisfaction• Managed inventory levels and fulfillment processes to ensure timely and accurate order processing and delivery • Ensured compliance with legal and regulatory requirements related to e-commerce operations, such as data privacy and consumer protection laws • Worked closely with IT teams to develop and maintain e-commerce platforms and infrastructure • Fostered a culture of innovation, collaboration, and continuous improvement within the organization.

Toronto, Canada

Responsible for maximizing retail sales in the retail location, recruiting, training and managing sales personnel, ensuring they were well equipped on sales techniques and strategies, and able to achieve sales targets.• Increased sales through enhanced travel bookings at retail shops in the GTA • Hired, trained and managed sales personnel as a trusted advisor and top seller• Created tactical and strategic sales plans effectively communicated to team, consistently hitting sales targets.• Taught key products and market segment assessments to front-line staff• Organized office administration systems and ensured staff were trained correctly • Oversaw operational aspect of the day-to-day, bricks-and-mortar business• Achieved approximately 28% increase YOY on TTV & Profitability through improved business processes

Toronto, Canada

Responsible for improving customer satisfaction and helping clients purchase the travel service-products that best suited their needs and preferences. Great people skills, empathy, product knowledge, attention to detail, teamwork, and communication.• Recognized, through national and global awards, for strong sales acumen• Quickly learned variety of software platforms and travel booking systems• Elevated customer experience through exceptional interpersonal skills, empathy, product knowledge, attention to detail, and teamwork• Supported peers through accessible communication and dynamic product knowledge• Achieved monthly KPIs while adhering to OBW processes and practices