Marty Page Email & Phone Number

London, England, United Kingdom

London, United Kingdom

* General IT support for users in our offices, stores and warehouses across multiple GB and Ireland sites,* Hardware support, assisting users with advice and queries regarding hardware such as Windows/Apple computers, Apple/Android smartphones and printers,* Software support, assisting users with advise and queries regarding software such as Microsoft 365 applications and Adobe Suite applications,* Third Party Vendor Management, maintaining and developing positive working environments with various third parties,* One of 5 Microsoft 365 Super Champions across the company, with responsibility for rolling out and providing training for the Microsoft 365 suite to all GB and Ireland users. Particular knowledge in Outlook, OneDrive, SharePoint and Teams,* Management of both user accounts though Active Directory and Google Apps for Work, and hardware through SCCM,* Knowledge and experience in ServiceNow ticket management,* Seeking innovative and creative ideas to problems, embracing new and emerging technologies.

London, United Kingdom

During my time as IT Support Analyst I also took on the role of Service Delivery Manager for a period between 2017 and 2018. In addition to my general day to day IT Support Analyst role I also had some additional responsibilities including:* Responsibility for a team of 6 IT Support Analysts and their deployment across multiple GB and Ireland sites,* Leading by example, demonstrating a supportive and strong work ethic to all users,* Identifying development areas for those in my team, providing regular training and feedback to aid in their development * Third party vendor management, in particular out store IT providers, maintaining and developing a strong and supportive working relationship,* Project management.

St Andrews

* Customer service duties including till work, fitting room and customer interaction, ensuring the customer leaves feeling happy and satisfied,* Visual merchandising duties,* Delivery processing in an efficient and organised manner.

* Responsibility of a team of 6 employees, ensuring the upkeep of my department through delegation, negotiation and deployment in a commercial and result orientated way,* Driving sales to meet planned targets, as well as driving account opening,* Driving customer service within the team, leading by example,* Visual merchandising duties, including mannequin styling and floor layout changes,* Training and development of team members including training on issues such as Customer Service and Health and Safety,* Administration duties,* Stock management,* Staff recruitment.

* Responsibility of teams of between 7 and 15 employees, organising timesheets and staff deployment,* Efficient management and organisation of shop floor, working in a commercial and result orientated way,* Driving customer service within my team, identifying areas for development,* Training and development of team members in a variety of areas including health and safety and customer service,* Visual merchandising duties,* Administration duties.

Hnd, Computer Arts And Design: Digital Arts

Ba (Hons), Music Business Honours Year, First Class Honours

Activities and Societies: Project Manager - Homespun 2010 Music Showcase, Event and stage manager - Homespun 2010 Launch Event at Twa.