With over a decade of leadership experience in the hospitality industry, gained in luxury hotels, I have spent the last 12 years pioneering innovative spaces that engage communities at the intersection of commercial real estate and hospitality. My approach is customer-centric, focusing on designing environments that meet diverse needs and exceed expectations. Leveraging my expertise in customer experience, account management and leadership, I manage a broad client portfolio across Australian industries, delivering tailored placemaking, hospitality, tech, and property services. As a proven people leader, I have a strong track record of driving operational excellence and inspiring teams to perform at their peak. My skills include implementing customer-focused models, ensuring compliance, leading CX operations, executing projects, and setting objectives. Proficient in strategic planning, data analysis, and fostering collaboration, I am dedicated to providing exceptional experiences that drive brand loyalty, organisational success, and deliver on brand promise.
Listed skills include Hotels, Front Office, Concierge Services, Hospitality Management, and 39 others.
