Martin Jesse Martinez Email & Phone Number

Greater Chicago Area

• Providing white glove technical support for our 2600 employees
• MacBook support for our mac user community
• White Glove support for our high-level external customers using our Portal
• Bilingual support for our Mexico, Central and South American users

Chicago

• Onboarding all Huron New hires Setup laptops and accounts; held orientation and training
• MacBook Onboarding and support for our user community Setup laptops, support for normal and special applications, Airwatch setup
• Provide technical support for over 3000+ end users & assist with special projects
• Demonstrate strengths in troubleshooting and resolving client issues in fast- paced, time-critical consulting environment
• Great independent worker but also an asset to team and customers
• Provide exceptional customer service utilizing issue/request ticketing system to track issues, requests and resolutions meeting and exceeding expectations

Huron Consulting Group

• IT Tech / Huron Consulting Group
• Provided help desk phone service to Huron Consulting Group
• Provided support for Windows 7, MS Office

• Writing a science fiction novel A Perfect Dream
• Researched different writing styles and authors to find what kind of writing style fits with my creation
• Participated in several workshops and webinars to learn how to create and develop realistic characters also to write compelling and authentic dialogue
• Interviewed local authors and journalists on their take of different writing styles and common trends or mistakes used today
• Drafted several scripts for a show that I am developing called I.T.’s Love

Chicago, IL

• Developed and implemented new service line for Blackberry replacement devices to efficiently provide 5000+ users blackberry replacements immediately or via overnight rush delivery
• Team Lead for laptop migration service line that provided 1000+ replacement laptops a year to our user community
• Effectively enhanced process management for loaner devices service line that provided loaner laptops, cellphone, and 3g devices for special events across North America
• Created documents, presentations, and videos to update staff of new services and upcoming projects
• Organized and developed support strategy in NA Technical Hub where laptops and PDA devices are configured to user customization and shipped daily to McKinsey Offices throughout North America
• Assisted and streamlined IT Tech Hub logistics and workflow solution to reduce overall shipping charges by 30%

Chicago, IL

• Tested and rollout of Blackberry customized applications for North America McKinsey offices
• Built and maintained Lotus Notes, Windows Servers and Blackberry Server
• Setup special servers for projects to meet client needs, e.g. MS Exchange, SQL, and web servers
• Supervised daily backup data for Chicago/Minneapolis offices to ensure data confidentiality criteria was met
• Special designer of Graphic services multimedia center
• Graphic services dedicated multimedia Adobe CS advisor and technician

Oak Brook Terrace, IL

• Provided network administration and desktop support in a multi city environment
• Negotiated third party contacts to support emergency problems that occurred at each of our satellite sites
• Converted Novell environments into Windows NT
• Implemented and maintained a Microsoft Exchange email system
• Maintained and supported user access across a WAN
• Ensured that all systems were Y2K compliant

Westchester, IL

• Acted as IT manager fulfilling all the duties and managing operations for 5 months until replacement was found
• Created a Corporate Windows95 image to provide for the efficient and consistent rollout of Windows95. This allowed our rollout of new PC’s to be executed efficiently.
• Tested custom applications in the new Windows95 environment to ensure a safe and productive rollout of the new system
• Provide system support services to 200 users
• Supervise long and short-term computer consultants
• Ensured that all computer equipment was inventoried, tagged and logged into a asset equipment database