Marty D. Email & Phone Number

Redmond, Washington, United States

Developed a journey map of the marketplace lifecycle for Microsoft partners and analyzed the friction points that partners faced in different stages of the journey. Identified the root causes of the marketplace friction that led to the following enhancements:Business account verification cut by 91.6%, marketplace Owner role support issues down by 26%, account setup issues dropped from 21% to 6% of friction issues from top marketplace partners

Own process and continuous improvement of all partner engagement services provided by Commercial Marketplace Services.• Co-Designed and implemented an optimized process for triage, discovery, and assignment of white-glove onboarding engagements for top Microsoft Independent Software Vendor partners achieving a 74% reduction (23 days) in process time.

Improving the Microsoft commercial marketplace through problem management by identifying issues, determining root cause, and coming up with solutions.• Led a project to streamline marketplace publisher experience by identifying friction and implementing solutions, contributing to 49% faster technical implementation and 60% quicker testing for offers onboarded by Commercial Marketplace Services in H2 2021. • Conducted marketplace customer support assessment, recommending solutions that could reduce time to resolution by 8-16% per recommendation.• Through process improvements improved Marketplace office hours monthly attendance high by 23.6%.• Received FY22 Q1 Marketplace Value - Team Player Award.

Influenced Independent Software Vendors (ISVs) with industry-leading manufacturing solutions, to sell their solutions as transactable offers on the Azure marketplace. Co-led a pod of business and technical resources that helped manufacturing and IoT software vendors publish their transactable offers on Azure marketplace. • Educated ISVs on go to market (GTM) best practices to close deals, grow deals, and increase their chances of securing RFPs, by leveraging the Azure marketplace, co-sell pipeline with Microsoft, and Microsoft Azure consumption commitment (MACC) agreements. This contributed to 11 ISV getting their first customer deal through the commercial marketplace.• Helped create 38 new transactable offers from prominent manufacturing and IoT software vendors. • Designed and delivered weekly live webinars for partners and internal team members (4096 registrants, 2396 attendees of whom only 300 were MSFT internal); also, a key contributor and presenter at the H1 and H2 Marketplace Summit events with over 1000 attendees.

Owned the strategy, planning, and process execution of the Partner Enablement Plan across all partner enablement managers. Trained and oversaw all enablement managers. • Met regularly with the Leadership Team to gain pulse, feedback, and share updates and insights• Project managed all efforts to help Partners with manufacturing solutions publish a transactable offer on Marketplace, including onboarding, educating, and supporting partner choice of offer types, pricing strategies, business steps, and technical integration. Transferred Partners to Category Managers for GTM activities.

Greater Seattle Area

Reporting to Michael Leworthy developed and drove industry thought leadership from partner and customer digital properties. Recruited industry ISV to the azure platform and marketplace.• Authored 2 of the top 49 performing blog posts written by our team in the Q1 / FY19.• “Driving Industry Transformation with Azure – Getting started – Edition 1.” (2461 Page views and CTR (Click Through Rate) of .34)• “Current Use Cases for Machine Learning in Retail and Consumer Goods.” (7557 Page views and CTR of .64)• Drove team authoring 49 blog posts from a content plan. • Managed blog posts submissions for alignment with vision and plan; edited blog content, titles, and graphic tile creation achieving social amplification.• Recruited 18 ISVs to Azure; 10 were new ISVs, and 8 migrated from AWS

Issaquah, Wa

Provided access to product and application expertise for software developers to support the accelerated adoption and productivity on Microsoft Developer Platform and Azure Solutions.• Earned fiscal year 2017 Circle of Excellence Gold Club award for the entire Premier Developer organization because my customer impact and contributions to the Premier Developer business were recognized by our Top Leadership as “truly outstanding.”• Created and led preview support for Service Fabric on Windows Containers, resulting in winning a high-profile customer to Azure over AWS. This process was later showcased at Build 2017 with a Case Study.• Led a cross group effort to support a top Global financial services ISV (Independent Software Vendor) as they implemented Azure Batch and other Azure services in their vertical solution that was used as a blueprint for how we could support our top Global customers and partners; team included Azure Rapid Response team, Azure Product Group, Azure CXP, Premier Developer team, and key executives (engineering, services, support).• Created and executed an MBR process, Scorecard, and Cloud Consumption Report, realizing 85% Azure Enablement, $5.6M Azure NWS, and $MM in Azure Consumption during FY 2017.

Issaquah, Wa

• Managed 10 accounts i.e., $1.2M in Premier Support agreements.• Coached customers to maximize their ROI of Microsoft technologies, earning high customer satisfaction scores.• Mentored new hires and peers.

Earned Top Gun award in the Q1 of fiscal year 2005 for my business division for individual excellence, improving Latin America contract renewal process, and creating Software Assurance process improvements.Helped fix Essential support business issues in LATAM by increasing renewal percentages, renewal timeliness, and account team integration.Helped grow Essential business from 50 accounts to over 700 account (1,400%).Promoted to Designated Lead Technical Account Specialist (TAS), worked as a point of escalation for other TAS, managed projects and worked on special assignments for leadership.

Master Of Science, Industrial Engineering – Operations Research

Bachelor Of Arts, Mathematics