Back by RACV, Cliqit offers a much needed fresh outlook on rewards and recognition for businesses, associations, membership groups and more.

- Sales Strategy- Technical Advisory- Focusing on loyalty and rewards- Partnership procurement- Implementation - Process Improvement- Customer Experience- System Integration- Program Intergration and launching

Helping entrepreneurs quiet the noise and fast track their companies to profitability Consultancy service focusing on..- Sales Process (coaching, sales decks, marketing material, database management etc)- Staffing (HR Advisory to attract and hire the best staff)- Technology advisory (CRM, SaaS etc)

Complex and niche SaaS product in highly volatile marketsSales Strategy - Development of the 'Australian' strategyCustomized quoting and project planning Targeting industries such as Retail, Hospitality, Healthcare, and other customer focused organisationsFocus on enterprise-level, multi-layered, and highly complex organizationsEngaging C-suite executives and other key stakeholdersNavigating a complex sales cycle and project implementation processThis product was not an essential, very much a nice to have

My role supported our UK based account management team in the effective growth and retention of our 5000+ strong APAC customer list.Tasks: Develop and execute business strategy to meet client retention targets during a highly volatile time.Develop and implement account management strategies.Coach Client Support Managers on new strategy. Renegotiated all high value contracts (estimated values $10k p/a - $250k p/a)

- Account management focusing on retention and growth with in a base in a highly competitive industry- Specialty packaging- Manage key relationships will bulk resellers to SME- Full control of margin setting

B2B National Account Manager with a focus on growing new businessTargeted businesses mainly in the Melbourne CBD, Docklands & SouthbankTargeted a variety businesses - small business all the way to large multi state and multi national accountsUsed a variety of approaches ie cold calling, referrals, targeting under performing existing accountsDealt with various stake holders - C suite, procurement, reception, office managers, business owners etcKey focus on category expansion in existing accountsPERFORMANCE2019 - 2020 result #3 in VIC/SA/TAS

With a background in high value sales and customer service, joining the Nespresso team as an Account Manager has been an awesome step in my career. At Nespresso, my aim is to deliver exceptional experiences for our customers through premium sustainably sourced coffee and unmatched customer service. I love the face time with my customers plus the passion they have for Nespresso is incredibly infectious. Nespresso is committed to producing a responsibly sourced coffee. We work hand in hand with coffee farmers around the world to ensure they sustainably farm their coffee and maximise the returns from their product. This ensures their local environment is not impacted through farming and that they maximise their financial returns. I love the innovation that exists within this company. Nespresso is hugely committed to not just their customers through our coffees and machines but also in their sustainability goals. Our used capsules can be completely recycled and this is a free service for our business customers plus we are constantly developing new ways to reduce our carbon footprint. Working through long-term partnerships is key to making a real impact on the environment and society. Some of these partnerships are with the Rainforest Alliance, Fair Labor Association, Fairtrade International, Fairtrade USA, Technoserve, Pur Project and Federcion Nacional De Cafeterios. If you’d like to find out more about how Nespresso could benefit your business, please feel free to email me on martin.joughin@nespresso.com or call me on 0429 797 153.

 Strategic analysis + marketing with the objective of growing the property management department (rent roll) by establishing new relationships & increasing opportunities with existing clients Sourcing new business using a combination of cold calling (25%), database contact and follow up (40%) and referral business from existing clients (35%) Acting as a primary contact in relation to our property management services; providing information on management fees + property management services; achieved a lead to conversion rate of 80% Liaising with new owners regarding the rental market & achieving realistic values and tenants Full responsibility for negotiating contracts & fees with new clients Managed and controlled all social media accounts including Instagram & Facebook Managed and controlled all marketing via www.realestate.com.au and www.domain.com.au Coordinate all customer led marketing (incl. design & creation) Management Authority sign ups Preparation of all reports for leasing stats & property management for staff meetings Forecasting and tracking results; ensuring agreed upon targets are met

Strategic analysis + marketing with the objective of growing the property management department (rent roll) by establishing new relationships & increasing opportunities with existing clients Acting as a primary contact in relation to our property management services; providing information on management fees and property management services Actively cultivating fresh leads and new managements via multiple platforms including telephone, database marketing, internet marketing and social media management + engagement Management Authority sign ups Ensuring lease agreements are followed through with accurately and following up with clients Preparation of all reports for leasing stats & property management for staff meetings Forecasting and tracking results; ensuring agreed upon targets are met Attended Ray White Corporate sales training (8 x 1-day Sessions) focusing on phone scripts and database management & categories Liaising with new owners regarding the rental market & achieving realistic values and tenants

Acting as a primary point of contact and building long-term relationships with customers Responsible for managing the key accounts in Prahran, Melbourne CBD, Windsor and St Kilda Responsible for selling products based on brand credentials rather than price (i.e. Heineken, Asahi, Belvedere, Patron, Ketel One etc) Develop a trusted advisory relationship with key accounts and customer stakeholders Ensured the timely & successful delivery of our solutions according to customer needs + objectives Forecasting and tracking key account metrics; regularly exceeded sales targets by approx. 15% Keeping current clients satisfied and delivering exceptional client service; maximising revenue per client via product referrals and expanding existing client reach Maintaining brand reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to client relationships Monitor and analyse customer’s usage of our product range