• Consulting with customers for new projects including creation of engagement plans and statements of work to generate new business for the company.• Management of the xPression resources within projects including chairing meetings and producing customer project updates.• Produced infrastructure reviews for users of xPression and then working with customers on migrating to our software as a service offering.• Delivery of detailed product presentations to potential customers to show our expertise in output management and in particular xPression solutions. • Installation and configuration of EMC xPression for cloud on demand customers and also onsite for external customers where required.• Generating XML and XSD definitions for customers on projects where the company covered the document development cycle from start to finish.• Document coding for xPublish, Compuset, xPresso for InDesign and xPresso for Word documents for customers as a chargeable service.• Key xPression resource in the migration of IDE documents to xPression xPublish for a major Life and Pensions company including development of migration solution.• Key xPression resource in the migration of an xPression Compuset 3.0 SP1 customer to xPression 4.6 including document comparison testing and project management of all actions performed.• Key resource in usage and configuration of EMC xTest / STREAMdiff software for PCL and Postscript report comparison projects for customers.• Key resource in usage and configuration of Compart DocBridge Delta for AFP and PDF report comparison projects for customers.

• Key xPression resource in the migration of Compuset documents to xPression xPublish for a major Life and Pensions company.• Key xPression resource in the migration of Asset management reports from PlanetPress to xPublish for a major UK asset management company.• Document development for xPublish and Compuset documents for customers.• Development and delivery of product training/coaching and development techniques for both internal staff and external customers.• Creation of Java userexits for use in xPression to facilitate custom functions required by existing customers.• Investigation and recreation of customer incidents in xPression including the liaison between EMC support and the customer.

•Systems analysis and specification writing within the third party integration team to deliver both core and bespoke software solutions.•Provided support to customers using xPression document management software including the installation and configuration of the product and liaison with software provider for customer issues.•Installed and upgraded Websphere application server at customer sites and installed new releases of I-Faces software. •Performed database performance monitoring using I-Series Navigator as part of ongoing performance improvement process.•Support for customers using I-Faces software solutions including problem and fault diagnosis.•Created and implemented automated web services testing process for the I-faces product using SoapUI and Groovy scripting.•Implemented automated testing framework using TestDrive•SVN server migration to Subversion Edge•XSLT development work for automated testing and I-faces accounting print xml layout restructuring.

I started at NFU Mutual as an xPression developer working on the implementation of customised claims documents. I quickly became the team leader on the project side of the print team working on the STEP project which was to ultimately cover the implementation of over 650 xPression documents for 11 insurance products. The highlights of my work at NFUM have been:· Technical team lead for a total of 19 developers, business and analysts and unit testers.· Being awarded the STEP star award for contribution to the project.· Implementation of xPression version 3.0· Implementation of online user report manipulation utlising xResponse.· Implementation of work in progress functionality with version 3.0· Successful implementation of 11 insurance products documentation to schedule.· Creation of customised insurance documentation using xDesign· Support and customisation of six xPression environments.· Analysis and support of business requirements and procedures for the generation of documents.· Creation of detailed design specifications for underwriting and claims documents.My role at NFU Mutual was both as a technical team leader but also as a business analyst and creator of customised insurance documentation.

My work as an analyst at RBS covered several major projects linked to the distribution and management of internal reports and fiche output. It also dealt with the associated procedures and software applications to support this. These projects were as follows:• Conversion of Natwest Bank mainframe reporting systems to the RBS model utilising CA-View and CA-Deliver. • Migration of RBS and Natwest internal reports to softcopy viewing utilising CA-View. This project had estimated savings of £3.4M per annum and approx 35 miles of paper savings per day. This projects was a finalist in the British Computer Society Awards 2006 and the IM2005 Awards.• Migration of RBA and Natwest Fiche output to softcopy viewing utilising CA-View. This project had estimated savings of £1.2M per annum.• Conversion of First Active and Ulster Bank reporting systems to the RBS model using CA-View and CA-Deliver.• Implementation of two output management centres for Ulster Bank• Migration of First Active CA-Despatch data to CA-DeliverAll of these projects entailed detailed analysis of the business reporting requirements linked with the technical aspects of implementing viewing of these reports online and the distribution of those reports needed in hardcopy.

Working within the print department I worked on specific projects designed to improve the quality of service and functionality available to the business in print related applications. These included a user driven form design based system, a corporate outbound fax system for Lotus Notes and AFP generated output. Distributed mainframe printing of AFP and SCS data via TCP/IP to Multi Function Devices utilising the Blue Server software package. I also continued to support the creation of AFP documents using PPFA and OGL and the document management products supported by the team.

Working within the print team I worked on the day to day support of the distributed SNA printing infrastructure utilising products such as VtamPrint and PSF. I also worked on specific business orientated projects including the the implementation of payslips and finance invoices using the document creation system Documerge. The replacement of Xerox XES 4046 printers with Lexmark PCL4 devices for application generated letters. The implementation of a global vision standard for mainframe and lan based customer documentation and the centralisation of region based typing pool output using AmiPro and then later Microsoft Word macros in conjunction with PSF/2.

Working as an operations analysts at MMI I supported the Xerox 4050 printers and worked on the creation of documents, images and fonts for the DJDE driven print applications using the Tyform system. I was also the OA support for the cheque production application and the mainframe housekeeping system. I was promoted to a senior OA and worked in the automations team where we implemented and supported CA-TLMS, SAR and Express, Jobtrac and CA-OPS/MVS.

I started my career at BT as a data processing officer in the operations department where I worked as a mainframe computer operator and a processing officer in the print department. I was promoted to a SDPO where I worked in the support team on software products such as the job scheduling package CA7 and the tape management system CA1.