Responsibilities:• Managed on-going key vendor relationships and spend to deliver optimum value to the Group within an agreed strategic framework• Managed IT category spend with a focus on project delivery taking the Procurement lead in projects, providing clear direction on Procurement policy and processes to the business• Responsible for ensuring that all major business transformation programmes requiring third party vendor services are provided with vendor relationship management support services from the initial launch through to implementation into ongoing support• Managed commercial and contractual relationships working closely with both vendor and Willis operational management. In summary:o Developed and executed key vendor relationship management strategieso Managed and developed commercial relationships between Willis and the relevant vendors at both a tactical and strategic levelo Developed and managed the key performance indicators for those relationships including compliance with contractual terms, conditions and deliverableso Negotiated and agreed contract services and scope changes with vendorso Developed and agreed mechanisms to motivate and monitor vendor performanceo The focal point for both external and internal stakeholders such as Business Units, Transformation, Procurement, Legal, I.T. and Executive Managemento Monitored alternative external markets and vendors

Responsibilities:• Managed an IT Support team across London and Ipswich• Responsible for the IT budget and approval• Responsible for all hardware and software business requirements and product selection• Provided business relationship and IT engagement services• Developed technical strategy, business plan and guidance• Delivered new products and technical enhancements to improve services to both internal customers and clients/carriers

Responsibilities:• Responsible for migrating Insurance Accounting systems data from acquired insurance brokers into our existing mainframe legacy system• Responsible for analysing data and systems to ensure the full reconciliation during conversion• Managed the closure of the acquired companies accounting departments• Performed liaison role between IT developers and accounting team