Managed relationships with TMCs, corporate clients and MICE agents.Established and developed new relationships with corporates and introduced corporate travel agreements with a view to growing revenue.Established and developed new relationships with TMCs and MICE agents to generate new business.Kept abreast of the competitor market activity to provide market intelligence to Senior Management and Head Office.Planned and co-ordinated sales and marketing activities with TMCs, MICE agents and corporate clients to include product training, marketing campaigns, sales incentives and FAM trips.Planned and attended corporate and MICE events including Business Travel Show and The Meetings Show.Planned and attended key trade and corporate events throughout the year to identify and develop new business and to showcase Malaysia Airlines.Managed and developed commercial agreements and incentives with TMCs to maximise revenue.Managed and developed corporate contracts to maximise revenue.

Head of Continent - Africa for UK Airline GSA Flight Directors.UK Sales Manager for RwandAir.• Sales, marketing and public relations on behalf of RwandAir including but not limited to sales calls, product training, attendance at trade shows leisure, corporate and MICE, booking incentives, joint marketing initiatives and FAM trips.• Implementation of sales and marketing strategy.• Management of existing and development of new relationships with Tour Operators, Travel Agents, OTAs, TMCs, direct customers both leisure and corporate and ethnic communities to increase the presence and grow the sales for RwandAir in the UK.• Increase and develop distribution channels by research, networking and maintaining of strong business relationships. • Working with Revenue Management and Pricing to negotiate and distribute nett, IT, VFR, charity, student and corporate fares to the UK travel trade.• Implementation and management of commercial agreements with trade partners.• Increase sales and target new business to maximise revenues and margins.• Maintain excellent communication with RwandAir UK Country Manager and Head Office to ensure consistency and seamless customer service.• Management and development of Africa sales team.• Research new business opportunities to represent African airlines, pitch to them and agree contracts.

Managed and developed UK Sales for Icelandair, maximising exposure and increasing market visibility while promoting and educating the UK travel trade and suppliers in the product and service that Icelandair offers. Managed, established and developed relationships with trade partners and prioritised account activity by revenue opportunity.Used existing industry contacts and developed new relationships with trade partners and suppliers to maximise opportunities.Keep abreast of fast changing market activity and highlighted benefits of Icelandair over competition.Planned and managed key events throughout the year including Mid Atlantic, WTM, as well as other trade and consumer events.Planned and co-ordinated sales and marketing activities with trade partners and suppliers to include training, marketing campaigns, FAM’s and trade events.Researched, planned and co-ordinated commercial activity to enhance sales opportunities including fares and pricing. Developed and managed commercial agreements and incentives with key accounts to maximise sales.

I was responsible for the development of Boutique Business Class Airline La Compagnie within the UK market. Established and maintained solid relationships with key trade partners in the leisure and corporate market to ensure support and success for the La Compagnie in the UK. I conducted sales, marketing and public relations on behalf of La Compagnie via various media. These included promotional activity, product training and distribution of special offers and fares to client databases.I was responsible for increasing sales and targeting new business to maximise revenues and margins.I managed existing relationships and developed new client relationships with the trade and corporate clients to enhance the company profile and ensure growth of sales revenue. I maintained excellent communication between all of La Compagnies personnel to ensure consistency and seamless customer service across all departments.

My role was to investigate crime within the Criminal Investigation Department and my duties included, evidence gathering, statement taking, suspect interviews, video interviews of victims and case building. I worked various shifts including some very long hours. The majority of the time I was dealing with members of the public, sometimes in high pressured situations. Excellent people skills, building and maintaining a rapport, high levels of communication, concentration, organisation and team work were critical to this role.

I was a Band 4 Customs Officer based at London Gatwick Airport. My role was to detect illegal importations which included controlled drugs, commercial amounts of cigarettes and alcohol and prohibited items such as weapons and food products that were potentially harmful to our eco system. Good customer service skills and resilience under pressurised situations were essential for my role.

I worked in various locations whilst working for Going Places. I created tailor made holiday packages for customers and would go the extra mile to ensure their needs were catered for. I developed valuable knowledge of the products available to my customers so that I was able to provide them with excellent customer service. Building and maintaining a rapport was key to my success in travel sales.

I worked part time at McDonald`s during my college education. I gained all the stars available to me, showing a competent knowledge in all of the areas of the restaurant operations. These included operating the till, preparing products, working in the dining areas and hygiene and safety knowledge. I worked various shifts which included early starts in preparation for the restaurant opening and late finishes up until the restaurant closed. From time to time I worked over night so that a deep clean of the restaurant could take place. Although I was a part time employee, due to my experience I was provided with the opportunity to oversee the running of the kitchen and on occasions the till area. I was also asked to coach new crew members within the kitchen. I believe high levels of communication, organisation and team work were crucial during my time in the fast food industry.