Martyn Brett Email & Phone Number

Multi skilled agent, dealing with incoming calls from customers with the view to retain them to the business. Self motivating and target driven to maintain a high standard of customer service, and to hit daily targets set by the company.During my time I have proven myself to be a key member within the site, I have was asked to go out to South Africa for 1 month training new agents, and managing 2 teams.I have also trained agents in Scotland and Ireland, on the back of these 3 secondments I was requested to manage a team of new agents in the site in Northampton, I managed this team for 3 months, and I am pleased to say they are now one of the top performing teams in the department.

Working along side the General Manager and Operations Manager, I was responsible for the day to day running of the whole unit. This included the Reception, Bar, Spa and leisure club, 3 Restaurants, 200 bedroom hotel and over 40 conference and event rooms.My duties involved managing the staff (sometimes over 200 in one shift), cashing up all tills and doing the handover for the safe. I would manage customer complaints and issues, always ensuring a "win win" situation, and making sure all guests have the best experience they can.

To Assit the membership manager with increasing the membership base. This was done by creating mail shots, news paper adverts, refer a friend schemes etc. The role had a very high paced, target driven and challenging background, which I really enjoyed.