Supporting in-store event activity, I am a first point of contact for customers; advising, helping and handling any complaints. This part-time role began on the tills in the food department of M&S Fosse Park, swiftly progressing to the customer service desk, due to positive customer feedback. In customer satisfaction surveys I was consistently a high performer within the team, referred to by name for my friendly and knowledgeable service. I have now moved to the events team, where I support promotional in-store activity and customer events across the store, working primarily in foods, but also in home, menswear, ladieswear and childrenswear. Recently qualified as a First Aider

Basic bookkeeping for a marketing & PR consultancy, raising invoices and managing cashflow. Liaising with accountant to file tax returns, company accounts and administer payroll.

SENIOR PERSONAL ACCOUNT MANAGER, promoted from PERSONAL ACCOUNT MANAGER in 2007 and from CASHIER in 2001.• Good sales record in target driven retail environment• Effective communication skills, delivering referrals and making appointments for mortgage specialists and financial consultants with existing and new customers• Friendly, approachable and professional behaviour to build long-lasting relationships with regular customers• Achieved NVQ Level 2 in Customer ServiceJob role includes: • Cold-call customers to book appointments (target five a day) for financial reviews• Contribute to internal connections meetings to ensure effective teamwork• Conduct financial reviews with existing customers, to improve customer service and recommend new products. • Work with cashiers and receptionists to spot opportunities for sales during every transaction, helping them to achieve their referral targets and book appointments.

Store Manager• Developed strong leadership skills• Excellent product knowledge• Good sales record• High standard of customer service • Achieved NVQ Level 2 in RetailJob role includes: • Management of five sales staff• Responsible for appearance of shop floor, effectiveness of display areas as well as health and safety • Handling and resolving complaints