Owned and ran a hairdressers for 20 years, developing customer relations for continued business. Employed many staff over that time, and have good people management skills.Changed my career at 40 years old and began my IT journey.starting on a service desk, taking calls from existing clients, logging incident tickets and updating systems will need formation changed.Promoted into ITIL functions, starting with request, then incident and finally in Problem Management.head hunted by Barclays in 2017 into service management.I now work at Novus starting as a commercial data analyst and now a junior project manager.very customer focused and willing to go above and beyond.