• Provide primary support for Neuralog’s NeuraLaser Color Printers.• Technical liaison supporting and resolving issues related to the evaluation/implementation of the Printers.• To gain knowledge around the use of the printer in the customer’s facilities as related to their workflow.• Through the customer, work with other Vendors such as their printer software provider to resolve any issue that may affect the optimum performance of the Neuralog’s Printer solution.• Work closely with media providers to insure that their product works in the customer’s environment.• Understand customer’s issues, needs, technical objectives and desired workflows.• Act as owner of technical communication between and solutions offered to customer by Neuralog• Develop a technical evaluation form for the effective evaluation and installation of the NeuraLaser Printer in the customer’s facility.• Stay abreast of the latest changes in GHS standards that may affect Neuralog and its product offering.• Stay abreast of current and future technology(s) that Neuralog can take advantage of for future offering.• Take knowledge gained to build a knowledge database for future use.• Work closely with Neuralog design and development to enhance its offering and improve performance and reliability.• Regular onsite visits to ensure knowledge update by both parties. Including presentations/ demonstrations.• Work with Region Sales Manager to devise commercial solutions• Be the customers “technical” champion within Neuralog• Write and present White Papers with clients• Travel and Presentation as required at Customer Site

Supervise 2 profitable accounts in the United States, including Cisco business unit in Houston and HP site in Indianapolis. Develop and execute sales strategies. Manage labeling requirements for clients and ensure all aspects of ordering are handled accurately and efficiently. Offer ongoing technical support on variety of programs and products for entire United States region. Coordinate with key decision-makers at various companies and optimize service levels in all areas. Network with offshore manufacturing site to promote and achieve company objectives. Visit clients and develop long-lasting agreements that leverage latest product offerings and competitive analysis. Collaborate with external employees at all levels, including buyers, test engineers, process engineers and quality engineers. Foster profitable relationships with wide network of industry-leading vendors. Research pricing plans and devise equitable agreements that satisfy customers. Maintain rigorous customer satisfaction standards. Handle all RFQs and OTD requests on behalf of clients. Address all issues of product quality and conformance.

Supervise 2 profitable accounts in the United States, including Cisco business unit in Houston and HP site in Indianapolis. Develop and execute sales strategies. Manage labeling requirements for clients and ensure all aspects of ordering are handled accurately and efficiently. Offer ongoing technical support on variety of programs and products for entire United States region. Coordinate with key decision-makers at various companies and optimize service levels in all areas. Network with offshore manufacturing site to promote and achieve company objectives. Visit clients and develop long-lasting agreements that leverage latest product offerings and competitive analysis. Collaborate with external employees at all levels, including buyers, test engineers, process engineers and quality engineers. Foster profitable relationships with wide network of industry-leading vendors. Research pricing plans and devise equitable agreements that satisfy customers. Maintain rigorous customer satisfaction standards. Handle all RFQs and OTD requests on behalf of clients. Address all issues of product quality and conformance.• Routinely exceeded sales targets and accurately forecast business trends over 12-month time period.• Ensured smooth operations and quality assurance; increased unprecedented levels of client satisfaction and responsiveness.• Orchestrated streamlining of product delivery lines to satisfy customer’s needs and expectations.• Generated substantial revenue increase for high-profile client; successfully improved negotiations; grew business venture from $250K to more than $500K in 2 years.• Adeptly stepped into account that needed management overhaul; improved service levels and recovered profitable relationship without losing any monetary business; account generated more than $1M in revenue in 2010.

Supported POD programs and handled maintenance contracts and agreements with customers throughout United Kingdom and Europe. Visited customer sites and analyzed equipment needs and potential opportunities for service agreements. Advised clients on equipment and process improvements. Offered services through bench repair work and telephone support.• Gained unique value of preventive maintenance measures.• Implemented POD solutions across key European accounts.• Developed maintenance contracts for strategic accounts.• Delivered first-class service levels.

Handled sales and support of maintenance agreements. Programmed software and hardware for specific applications.• Successfully customized programming options by adding on specific functionalities.• Increased client satisfaction and skillfully transitioned to customer service role that encompassed all of Europe.