• Integral member of a five-person team providing day-to-day support for V.I.P Level Clients both on and off site.• ‘Follow the Sun’ support for US, EMEA and APAC as well as part of an on-call team providing out of hours/weekend support.• Morning checks for Senior V.I.P Clients to ensure I.T equipment is fully operational.• Configuration of iPad and iPhone for access to corporate email using MobileIron and/or Good for Enterprise. Additionally using Junos Pulse for… Show more • Integral member of a five-person team providing day-to-day support for V.I.P Level Clients both on and off site.• ‘Follow the Sun’ support for US, EMEA and APAC as well as part of an on-call team providing out of hours/weekend support.• Morning checks for Senior V.I.P Clients to ensure I.T equipment is fully operational.• Configuration of iPad and iPhone for access to corporate email using MobileIron and/or Good for Enterprise. Additionally using Junos Pulse for intranet and Remote Desktop access via VPN.• MobileIron administration including account creation, troubleshooting and profile updates.• Detailed reporting for mobility systems including MobileIron, Good for Enterprise and Blackberry for management review.• Development of a Windows 7 ‘core build’ for MacBook Air models.• Project lead for migration from Windows XP to Windows 7 for all V.I.P Clients.• Coordination and implementation to a secure V.I.P Domain Environment based in Germany.• Implementation of a streamlined approach to the DB AV systems in London including preparation for a global rollout.• Creation of SharePoint based Project Tracker and Project Risk Assessment Tool for all Global V.I.P Projects.• Development and design of a dbPremier Application for iPhone and iPad actively used internally.• Heavy involvement in multiple other projects including Lotus Notes and Internet Explorer upgrades.• Project lead for the migration of ‘Top 500’ V.I.P’s from Lotus Notes to Microsoft Outlook.• Technical lead for issues arising from incidents with ownership until resolution. High level reporting provided as required.• Proactive approach to hardware and software upgrades including hardware procurement.• Incident management and ownership to locate root cause and implement sustainable solutions.• Provide on-site support for executive off-site conferences and events in the UK and Europe, including pre and post setup, remote access to office hosts, printing and database access. Show less

• Dedicated Support Specialist for the Emerging Markets Trading environment providing day to day technical support.• Provide lead and support for ad-hoc requests for moves and changes, country transfers and ensuring off-shore employees can continue to work in London either remotely or locally.• Project lead for migrating from Microsoft Office XP to Microsoft Office 2007 within Emerging Markets.• Data Management of all Global Markets servers monitoring consumption and… Show more • Dedicated Support Specialist for the Emerging Markets Trading environment providing day to day technical support.• Provide lead and support for ad-hoc requests for moves and changes, country transfers and ensuring off-shore employees can continue to work in London either remotely or locally.• Project lead for migrating from Microsoft Office XP to Microsoft Office 2007 within Emerging Markets.• Data Management of all Global Markets servers monitoring consumption and providing detailed reports to Business Managers.• Creation and development of an automated Excel based reporting tool using Visual Basic to monitor server consumption and highlight potential issues.• Organisation of data migrations to new servers and server load balancing to reduce Business risk.• Creation and development of various Visual Basic scripts to automate tasks to assist both Data Management and to query remote machines for audit and tracking purposes.• Coordinating and managing UAT testing within Global Markets to ensure a stable rollout across the London environment. Reporting to the internal Engineering team passing feedback and highlighting potential issues.• Providing disaster recovery for Equities Cash Trading and Sales Trading areas, ensuring changes made in the Production environment are reflected throughout. 6 monthly disaster recovery tests are performed to ensure system consistency.• Successful migration of Equities Cash Trading and Sales Trading from Windows NT to Windows XP and shortly afterwards, the co-ordination and implementation of Windows XP Service Pack 2 followed by Service Pack 3.• Market Data involvement on a variety of platforms including Reuters 3000xtra and Bloomberg supporting their installation, connectivity and troubleshooting. • Involvement in a variety of projects including the migration to a new Active Directory Domain, Symantec Endpoint Protection and Internet Explorer updates and deployment of Microsoft security patches. Show less

• Ensuring all fault calls are logged and resolution is accurately documented.• Liaising with Support teams to resolve ongoing problems and to inform them of any major issues.• Continuing I.T. support within the Equities environment.• Involvement with off-site support around Europe.• Working with the Equities Development teams on a support basis.

• Part of an on call support team responding to all I.T issues within the London Equity Trading floor.• Providing European wide support for the Equity Research team• European travelling to emerging markets to set up facilities linking research databases.• Installation, configuration and maintenance of operating systems on both desktops and laptops.• Support and Change management of a wide range of software applications.• Assisting in the relocation of… Show more • Part of an on call support team responding to all I.T issues within the London Equity Trading floor.• Providing European wide support for the Equity Research team• European travelling to emerging markets to set up facilities linking research databases.• Installation, configuration and maintenance of operating systems on both desktops and laptops.• Support and Change management of a wide range of software applications.• Assisting in the relocation of approximately 800 Deutsche Bank users.• Integration of Bankers Trust personnel following their acquisition.• Heavy involvement with a Windows NT 4 rollout on IBM ThinkPad laptops.• Opportunity to work with specialists involved in developing Windows 2000 for the laptop environment.• Mobile within a variety of teams bringing experience and knowledge for troubleshooting.• Development of newer members of the core unit based in London. Show less

As part of my NVQ qualification there was a requirement to achieve modules for level 2, work placement for this was provided by Kingston Hospital NHS Trust. After completing the NVQ I was taken on as a permanent member of staff working within a team of seven, supporting NHS staff of approximately 1500 users including administration and medical personnel.• Installation and configuration of hardware and software.• Devised network load balancing chart in Excel showing file server… Show more As part of my NVQ qualification there was a requirement to achieve modules for level 2, work placement for this was provided by Kingston Hospital NHS Trust. After completing the NVQ I was taken on as a permanent member of staff working within a team of seven, supporting NHS staff of approximately 1500 users including administration and medical personnel.• Installation and configuration of hardware and software.• Devised network load balancing chart in Excel showing file server location and departmental usage.• Security and handling of departmental petty cash.• Provide general support to all hospital departments. Show less