Martyn Smith Email and Phone Number
Martyn Smith work email
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Martyn Smith personal email
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A professional and experienced Consultant, Trainer, Coach, Assessor, IQA and Senior Manager with a strong track record in training, staff development, people management, customer delivery and business development both in the U.K. and abroad.Over the past years I have honed my learning and development skills gaining the necessary qualifications, both developing and running various management, pre-employment and customer services courses. I have achieved my Level 4 Certificate in Education & Training. Level 3 First Aid at Work(FAW) and Paediatric First Aid qualifications, Level 3 Health & Safety (including Manual Handling)and Level 3 Food Safety. I am also a Level 3 qualified Assessor, Trainer( FLDG) and Coach (FLDI). I have been the program lead for a number of apprenticeship programs (NVQ), guiding learners from sign up to successful completion.As well as dealing with the above topics I have also trained and assessed level 3 Award in Education and Training (PTTLS) ACWE/TAQA, FLDI, FLDG and Train the Trainer as well as running sessions to help candidates achieve the required standards for Functional skills English & Maths and First Aid.As a Manager I am highly experienced in dealing with different sizes of operations (from 540 FTEs to 10) in a fast paced and exceptionally demanding environment. With a long track record of forward planning, implementing improvements and exceeding all set key performance indicators/service level agreements in a pressured environment.I am logical, methodical, with an eye for detail, able to think outside the box whilst able to create good business relationships with people of all levels.
Network For Skills Ltd
View- Website:
- networkforskills.co.uk
- Employees:
- 3
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Trainer, Assessor, ConsultantSelf-Employed Sep 2012 - PresentWorld Wide But Mostly Gb
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TrainerTrainaid Oct 2015 - Present
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AssociateFour Counties Training Sep 2012 - PresentEaling Broadway, LondonCreating and delivering training programmes to support the development of individual and groups: from senior managers to apprentices.
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Senior ConsultantNetwork For Skills Ltd Jun 2013 - PresentLondon, United KingdomWorking as part of a collective of consultants on a range of business improvement and people development projects, which includes:• Management training• Business improvement• Team development• Change management
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General Manager1St Express Ltd Oct 2011 - Sep 2012Hampton HillGeneral management of with a small and growing business, specialising in plumbing, drainage, heating and pest control, including:• Day to day management of operations staff.• Acting as main escalation point specifically for both Technical and Customer Service calls.• Provide formal quotations for follow up work and arrange work schedule. • Organising Engineers work schedule in order to meet customer requirements, liaising with customers as required if delays.• Formulating out of hours rota and worked with out of hours service to provide extended out of hours cover 24/7.• Providing Risk Assessments & Method Statements and Consignment Notes for moving contaminated waste.• Planning Tool box and other relevant training with external H & S Consultants including working within Confined Space, Safe use of Ladders / Working at heights, Asbestos awareness, Noise and the dangers to hearing, Fire Awareness, safe use of chemicals.
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Business Development ManagerFirst Express Ltd Jul 2011 - Sep 2011LondonOverseeing Business Development Strategy with the fastest growing drainage and plumbing company in the Greater London region, including:• Driving first class customer service• Assuring 100% satisfaction guarantee• Delivering fixed price quotes• Driving environmentally sensitive policies / green energy solutions.• Managing compliance with ISO14001 review.• Assuring compliance with ‘COSSH’, ‘ISO 9001’, ‘ISO 14001’, ‘CHAS’• Delivering compliance with ‘The Considerate Contractor Scheme’.
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Senior Operational Customer Services ManagerLadbrokes Jan 2009 - Jun 2011Rayners Lane, HarrowSenior Management of the operational Customer Services Department, leading:• Strategic operational planning for year ahead, ensuring necessary resources and skills in place to deal with years call demand• Client activities for Training Services Department to ensure delivery of competence management, the annual training programme and the cycle of communication briefings to specification and in timely manner • Management of the day-to-day operational management of the Customer Services teams, including: - driving phased integration of a number of outsourced contact centres / customer services departments - devising a training programme and project timeline to achieve reducing call abandonment levels from 40 % - 10% in less than 6 months• Forming and leading joint working parties on resource/event planning, e-Learning, training and quality assurance• Managing all levels of the disciplinary process up to and including dismissal and conducting grievance meetings• Driving talent management and implementing succession planning.• Acting as Customer Champion when dealing with customer complaint resolutions, whilst consistently retaining customer and commercial focus -
Contact Centre ManagerLadbrokes Mar 1995 - Jan 2009Harrow, Rayners Lane, Aintree And GibraltarControlling the full operational management and standards of the contact centre dealing with both transactional and customer service interactions. Responsible for:• Contact centre service level agreements ensuring call centre targets of 98% of all calls answered within 2 seconds on 6,000,000 (2010) calls and 90% of all calls answered with 20 seconds in customer services were met. Proactively investigated any deviations and took remedial action. • Setting up and facilitating monthly communications meetings in Liverpool to review KPI performance, communicate new processes, projects and promotions. Staff appraisals and monthly review of team leaders and agents.• Resource management of call centre working with resource team to ensure major events were staffed as required• Recruiting staff, running assessment days and interviewing candidates using competence based interviews• Acting as the key contact point for all operational issues of a Multi Site Contact Centre operation• Managing communications cycle ensuring all teams were briefed on all Company Wide and Contact Centre initiatives and activitiesPart of management team responsible for the Contact Centre receiving separate departmental Investors in People accreditation.
Martyn Smith Skills
Martyn Smith Education Details
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Lowlands Junior College
Frequently Asked Questions about Martyn Smith
What company does Martyn Smith work for?
Martyn Smith works for Network For Skills Ltd
What is Martyn Smith's role at the current company?
Martyn Smith's current role is Trainer, Assessor, Consultant and IQA.
What is Martyn Smith's email address?
Martyn Smith's email address is sm****@****ail.com
What schools did Martyn Smith attend?
Martyn Smith attended Lowlands Junior College.
What skills is Martyn Smith known for?
Martyn Smith has skills like Training, Customer Experience, Management, Team Management, Contact Centers, Call Centers, Performance Management, Training Delivery, Online Gambling, Project Management, Business Development, Employee Training.
Who are Martyn Smith's colleagues?
Martyn Smith's colleagues are Iain Smith (He / Him).
Not the Martyn Smith you were looking for?
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martyn smith
Associate Director Of Digital At Wrightington, Wigan And Leigh Nhs Foundation TrustWigan -
1logicallysecure.com -
Martyn Smith
Kingston Upon Hull, England Metropolitan Area1hey.nhs.uk4 +441482XXXXXX
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4ehsconsulting.com, accenture.com, brightive.net, baringa.com
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