I am playing a pivotal role in driving the implementation of a new Commercial/Finance system for across the defence sector. Key accomplishments include:Facilitated the implementation of a new Commercial/Finance system by assisting the Commercial Systems stream, ensuring alignment with the specific needs of the defence sector.Conducted comprehensive workshops within the defence community to extract and prioritise requirements, ensuring a deep understanding of genuine customer needs.Contributed to the development of the overarching capability requirements document by refining and clarifying requirements identified during workshops.Prepared presentation materials for a Strategy Day attended by Commercial Directors, briefing senior management on pertinent topics and facilitating discussions.Established and managed engagements with external organisations to exchange knowledge and capture Lessons from Experience (LFE) relevant to our project.Led the development and presentation of workstream plans, laying the groundwork for the creation of a High-Level Design document.Conducted extensive research to identify mandatory data in the current system, documenting findings to achieve consensus and inform the transition to the new system.

During my tenure as Operations Analyst/Support Manager from May 2021 to November 2022, I played a vital role in ensuring the seamless functioning of service operations while driving key initiatives to enhance efficiency and stakeholder satisfaction. Highlights of my contributions include:Developed and maintained Service Agreements to ensure accuracy and relevance, effectively defining stakeholder expectations and formalising support frameworks.Facilitated the onboarding process for various domains and stakeholders, ensuring a smooth transition to our environment.Served as an Incident Response Officer (IRO), managing system interruptions and service losses across DE&S, collaborating closely with Defence Digital and Service Management to deliver timely updates and resolutions.Actively participated in Change Authority Board and Design Authority Board meetings, delivering reports to senior management on topics impacting our team.Appointed as the P3M support manager, leading a team of two staff members, providing training, guidance, and representing P3M at supplier meetings while addressing and escalating major issues.Effectively managed Extract, Transform, and Load (ETL) failures, collaborating with Service Management, external IT service providers, and key stakeholders to promptly resolve issues and minimise downtime.