• Processing customer orders into Sage, ensuring the correct items are ordered as per customer request.• Producing technical drawings and material quotes based on customer provided dimensions & sketches.• Communicating with customers via telephone and email to record orders, process payments and answer any queries.• Strengthening and maintaining relationships with key B2B and trade accounts through constant communication and dependable customer support.• Liaising with sales representatives to raise quotations for various projects.• Organising the dispatch of customer requested samples.• Advising customers of available and most suitable products based on individual requirements.• Communicating with other departments to keep customers informed of progression of their orders.• Negotiation of quotation prices with customers and colleagues.• Producing customer-specific price lists and quotations in Excel.

• Booking completed orders on to a variety of UK transport networks.• Keeping track of all transport costs and surcharges.• Provide special instructions to haulers as per customer requests.• Liaise with multiple contacts to answer customer queries and requests, such as PODs and ETAs.• Organising third party collections for return from customers.• Building and maintaining strong relationships with key clients and customers.• Converting sales quotes and inputting customer orders to produce dispatch notes, ensuring my work is error free.• Archive paperwork accurately, recording consignment numbers for ease of tracking, dates of delivery and costs.

• Selling cars to meet set monthly targets whilst following company processes.• Overseeing the handover of customer vehicles.• Contact existing customers by telephone and update database records.• Maintaining visual quality of cars on the forecourt (both individually and overall).

• Supervising a team of part time staff, including delegation of tasks.• Cash handling, both when opening and closing the shop.• Dealing with customer complaints, refunds and exchanges.• Meeting sales goals both on a daily and weekly basis.• Modifying visual displays to reflect new trends and products.• Ensuring company set standards are maintained at a high level.• Setting up daily planners and weekly reports on Excel.• Providing a daily performance summary to send to managers via email.