Director of Whats New Services LTD Home Tech Support and Services

● One to One Tuition with Clients for IOS, Android, Windows and Wireless Hub Devices● E-mail and Video B2C support both in store and at home● Hit margin KPI of £1,200 per month with paid and contract subscription services ● Perform basic testing to determine product needs and service solutions ● Facilitate in store sales, upgrades hardware installations and service. ● Assist customers within the Precinct’s Standard Operating Platform (SOP)● Hardware, Software Installations and Troubleshooting of Mac and Windows Devices ● To understand the expected service delivery and consistently use SOP to maintain a high level of customer service, time keeping and project/job management. ● Driving sales in store ensuring full premium device knowledge is attained ad used to help drive sales. ● IOS, RIM, Android, Windows and Linux Demonstration and Support. ● Planning and designing in store projects and promotional events. ● Keeping up to date on news, changes and online training seminars across all platform and devices.

● Daily Tracking of KPI's and Standard Operating System ● Supporting branch manager with operations such as banking, time cards and complaints. ● Hit daily target of £80 Notional Margin in line with CPW operating system. ● Support and Training of new staff on systems and daily tasks ● Provide support for customer with New, Existing and Upgrade processes. ● Making sure a customers journey in store is done so with excellent customer service. ● Maintaining a world class service score of about 85% based on SMS feedback. ● Keeping up to date with products and technology to maintain a high level of knowledge for customers. ● Finding correct tarriff ad device for customers a using detailed needs analysis.

● Touring prospects around a fitness facility specifying individual tours to prospects needs and converting into a sale. ● To sub-manage and motivate a team of 4 in a corporate and public sector of the market helping individual consultant to achieve their daily KPI’s.● To consistently hit personal KPI’s of call, appointments, generated prospects and emails. ● Developing a monthly marketing planner to evenly distribute marketing collateral and staff Rota. ● Managing our corporate accounts within Manchester and their employees with current memberships worth a total of £39,950 per month.● Daily catch up and 1-2-1’s with consultants to plan and help execute planned activity.● Generating new public and corporate business by setting up outreach activity and promotional events.● To 100% complete daily KPI’s set by Sales Manager including Calls, appointment and prospect generation. ● To design and create events with innovation to target different corners of the market to help promote and establish the brand name and quality of product. ● To build and keep rapport with some of Manchester’s biggest Executive Officers and business owners to help promote the club.