Specialise in credit hire defence claims pre litigation.

Responsible for the successful delivery of some key performance metrics within the department through the coaching and development of both claims and senior claims handlers.Supporting operational Manager with escalated customer service matters and acting as frontline support to the team.

• Managed a caseload of motor claims• Maintained accurate data on relevant case management system• Comply with set client SLA’s• Ensured quality service standards and productivity levels are maintained to a high standard• Allocated new claims and set strategies• Carried out supervisory tasks appropriate to level• Assisted with training and mentoring junior team members• Undertake appropriate additional tasks provided by the Team Leader• Attended Client review meetings and assisted with client project work where applicable• Build and maintain excellent relationships with Clients