- Software testing for the financial technology company providing cloud-based applications for share plan administration and financial reporting in the global employee share plan arena- Working as part of a team utilising agile software development and testing methodologies- Creating and executing test plans - Deploying software packages- Executing user acceptance tests of new functionalities in alpha environments.- Performing regular system regression testing as part of the software release cycle- Presenting new functionalities to Product Owners and other Business stakeholders

- Service Desk / Customer Support function and associated processes;- Provide timely response to tickets in the Service Desk system (JIRA);- Working with clients, employees and partners at all levels;- Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities;- Monitoring Service desk ticket queues;- Identify and resolve software-specific issues;- Interact with other areas of the company in resolving queries raised by clients and participants (IT, Product Design, Sales, Operations, etc);- Notify the Service Desk management team of any issues with the operational process;- Provide 1st and 2nd level responses to users;- Provide ad-hoc training and education to users;- Accurately record ticket resolutions;- Escalate unresolved issues to 2nd and 3rd line support teams;- Maintain contact with customers throughout the ticket life cycle;- Support the organizational vision and mission;- Promote the use of processes and standards across the Enterprise;- Ensure tickets are resolved within defined SLAs, escalating exceptions to Service Desk Managers

- Working with Salesforce and Oracle- Placing orders- Raising credits and invoices- Correcting invoices- Chasing orders- Processing refunds- Comunication with buisness and direct customers- Managing the team's work in multilingual environment- Responsible for training and supporting team members- Escalation of more advanced issues and cooperation with Tier 2 teams- Work with multiple markets- Updating daily procedures

Working full-time during school's summer vacations