Martyna Smuga Email & Phone Number

Copenhagen, Capital Region, Denmark

Łódź, Łódzkie, Poland

Customer industry: Financial servicesIn January 2020, I took on a new challenge of running a project portfolio for a large financial services industry account. The transition from IT Operations to Project Management was a difficult but rewarding one and my knowledge of Operations was put to good use, as the aim was to establish and streamline processes as.

Łódź, Łódzkie, Poland

Customer industry: Financial servicesAs a Senior Service Delivery Manager, I was responsible for all service delivery areas for a global shipping industry account. The primary focus was on ensuring awareness of Customer, contract, business context, priorities and risk between all of the stakeholders. Particular emphasis was placed on ensuring that Customer.

Wrocław, woj. Dolnośląskie, Polska

Customer industry: Financial servicesThe transition to an SDM role improved my knowledge of all Service Management processes and their dependencies. I also gained a deeper insight into the workings of Delivery Teams and improved my technical knowledge by engaging in their work as much as possible. This enabled me to improve the efficiency of day-to-day.

Wrocław, woj. Dolnośląskie, Polska

Customers’ industry: Financial services, TelephonyResponsibilities: Creating / improving policies and procedures for implementing RFCs in IT environments: incorporating risk mitigation, technical documentation, communication plans, implementation and back-out plans, success verification Working together with Delivery Teams, Management and Customer.

Katowice, woj. Śląskie, Polska

Customer industry: Express logisticsResponsibilities: Planning of RFCs across all environments: plan, schedule, co-ordinate and manage end-to-end progression Assessing conflicts and prioritising key activities with stakeholders (Customer, Delivery Teams and other areas within Service Management) Ensuring that adequate assessment is carried out.