Performing clerical duties to ensure a smooth and efficient operation between the office and warehouse department team. Including managing data in spreadsheets and reports.Supporting management in the organisation of the team and distribution of daily tasks.Generated and analysed stock reports using SAP and SQL Query, providing insights on inventory levels, trends, and potential stock shortages or excesses to ensure operational flow. Organised and executed quarterly Cycle Counts for the stock team, efficiently managing the counting process across over 90,000 storage locations ensuring inventory accuracy and minimising discrepancies. Prioritised customer satisfaction by consistently addressing needs, delivery a high-quality service and proactively resolving issues. Provided administrative support to the stock control team, including scheduling stock movements and addressing operational challenges. Maintained accurate and detailed records of stock transactions and adjustments for auditing purposes.

Placing customer satisfaction first by consistently meeting needs, delivering quality service and proactively resolving issues.Reporting issues to the customer and working with them to find an appropriate solution.Troubleshooting problems in the shipping and picking department using knowledge of the organisation's system.

Developed the concept and designed the logo, along with a comprehensive rebranding of the brand, which contributed to increased recognition and visual consistency.Created promotional graphics and visual elements that supported marketing campaigns on the Instagram platform.Prepared engaging posts and creative descriptions, leading to increased interaction and community engagement.

Developed and implemented an effective marketing strategy for social media platforms to increase reach and user engagement.Created visual content and edited videos and photos, contributing to the improvement of the profile's aesthetics and the quality of published materials.Crafted engaging texts (copywriting) tailored to the specifics of each platform, resulting in increased user interaction.Achieved results:Increased reach on Instagram by 189% and engagement by 203%.On TikTok, boosted video views by 66% and profile views by 111%.