Martynas Mieldažys Email & Phone Number

London, United Kingdom

London, England, United Kingdom

Transferred to the Growth department to leverage data analytics in aiding both our clients and internal teams to make informed business decisions.• Analysis of customer behaviour and performance data, identifying trends, patterns, and insights to drive business growth and improve customer satisfaction.• Collaborating closely with business clients to gain a comprehensive understanding of their specific needs, utilizing SQL, dbt and Looker to derive valuable insights that inform business decisions for both our clients and internal teams.• Partnering with cross-functional teams, including senior leaders in customer service and product development, to understand customer needs and pain points and develop strategies to enhance the customer experience.• Utilizing analytical tools and techniques to measure product performance and develop data-driven recommendations to improve customer outcomes. • Communicating insights and recommendations clearly and effectively to stakeholders and executive leadership, shaping the direction of the organization and driving impactful business outcomes.• Continuously evaluating and improving upon customer performance metrics, using data insights to optimize customer journeys and enhance overall customer satisfaction.• Act as a subject matter expert on customer performance analytics, advising senior leadership and influencing business strategy across the organization.• Coaching and mentoring junior analysts, guiding technical skills and business acumen to enable their growth and development.

London, England, United Kingdom

Onfido is the new identity standard for the internet. Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics.We give companies the assurance they need to onboard customers remotely and securely. Our mission is to create a more open world, where identity is the key to access.• Designed, implemented, and monitored key performance indicators for the product and coordinated with teams internally to drive resolutions.• Go-to person for any emerging issues with customers where product performance was concerned.• Supported the Growth side of the organization and led internal and external meetings with a broad range of stakeholders.• Created internal and external dashboards with Looker.• Analyzed product performance via Looker/Excel.• Guided and trained new joiners.

My day-to-day work consisted of co-leading a 14 people data entry team. I also closely worked with the product quality assurance department to make sure initial datasets for a neural network are without errors and analyzed the final output of the neural network.My achievements include:• Set up a forecasting system for the data entry output.• Created a data entry process report system utilizing Slack's workflow builder and Google Sheets.• Collaborated to create an onboarding process that increased the size of the team two times.• Trained and guided new hires that successfully blended into the team.• Wrote up documentation for the data entry processes.

My work mostly consisted of researching and adding consumer products to the company's database. As I gained more experience, I was assigned to work closely with the product quality assurance department, where I got to work with preparing datasets for a neural network and analyzing the output of the neural network.• Researched over 20 different industries.• Prepared training data for the neural net.• Analyzed collected data.• Wrote SEO content.• Collaborated with the team to improve daily processes.• Researched, retrieved, and presented required information in various formats.• Entered data into designated databases and forms.• Maintained complete activity logs and prepared reports.• Verified, updated, and corrected source documents.• Prepared documents for data entry.• Routed data to appropriate staff.

London, United Kingdom

Ran the kitchen, prepared pub food, and managed stock levels.

Vilnius, Lithuania

• Worked closely with business development representatives and assisted in any ad hoc tasks assigned by managers.• Effectively negotiated and resolved customer complaints.• Researched prospective new accounts.• Reconnected with former clients.

Vilnius, Lithuania

Supervised designated areas during the events.

Vilnius, Lithuania

• Developed an idea from early concepts to an entrance to the market.• Managed a team of three people.• Negotiated with suppliers and maintained communication with them throughout the business lifetime.• Kept track of accounting records and analysed them.