Martyn T. Keigher Email & Phone Number

Florida, United States

., Us

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Tampa, Fl, Us

Miami Lakes, Florida, Us

Tampa, Fl, Us

• Document user stories, specifications and product features into detailed acceptance criteria to communicate in both development and cross-functional teams.• Prioritize product roadmaps in order to achieve strategic vision through Product delivery.• Collect customer requirements through coordinated design meetings and user feedback sessions (inc. focus groups) and conduct continuous evaluations to make proactive adjustments to new and existing product feature iterations.• Communicate regularly with internal and external stakeholders to deliver updates on product features, milestones and deadlines.• Develop product documentation to communicate upcoming features and products to internal teams.• Establish, maintain and analyze metrics to measure product performance during all SDLC phases, including post-release user-journey mapping, to facilitate data-informed decision making across all products.

Overland Park, Ks, Us

• Leveraged, developed and implemented a wide variety of automation tools and custom integrations, alongside hardware & software platforms to provide proactive monitoring and root cause analysis, across multiple infrastructures.• Architected and implemented on-prem, cloud & hybrid network infrastructures spanning several business verticals, leveraging all aspects of both the physical and virtualized technology stacks, to deliver network, server and application level solutions to clients and, where applicable, their customers. • Provide B2B (& B2C) support to a large and diverse client base in both the 'Managed' and 'Professional/Project' Services sectors, on multiple technology platforms.• Technical account management for Managed Service & Professional Service customer accounts and Projects.• Lead and mentored colleagues & peers through their journey’s across multiple disciplines (technical, vendor management, sales, onboarding, management, etc…) within the Managed Services sector.

Manchester, Gb

• Provide a 5-star IT Support service to over 300 on-site staff members.• Installation and networking of several new offices and sales-floors during mass expansion plans, including the configuration of servers, ‘predictive’ dialler management systems, telecoms systems and CCTV.• Setting up of Domain Controllers and Exchange Servers, with full Active Directory integration on MS Server 2008 R2.• Installation and configuration of multiple 'purpose specific' print servers and attached printing and imaging devices, including HP, Kodak and Fujitsu.• Desktop and Office software upgrading to MS Office 2007 and Windows XP, and Windows 7.• Assisting the Project Manager with the migration from MS Exchange 2003 on MS Server 2003 to MS Exchange 2007 on MS Server 2008.

• To provide first level IT Service support during core office hours and, on a rota basis, out-of-hours support.• Undertake management and ownership of SupportCalls throughout their lifecycle in accordance with ITIL guidelines & SLA’s.• Providing a professional interface between customers/users, 2nd Line Technicians and Server Team.• Assisted in the planning, implementation, reconfiguring and daily support of Sales and Customer Service Call Centres using a predictive dialer system (Noble Amcat) of upto 168 seats.• Documented management information and produced associated reports highlighting team performance and areas of concern, e.g.: repeat calls.• Setting up of satellite offices in and around the Manchester area.• Assisted with the initial setup and running of the Disaster Recovery Site, including off-site backup and data relocation.• Provided remote desktop support via Citrix Presentation Server v4.5 (XenApp) to Sales representatives and off-site offices.• Working in conjunction with Department and Project Managers to underline limitations of projected work given the available infrastructure and office space available.• Installing, configuring and maintaining of PC’s, HP Network printers, Kodak Scanners, Blackberry devices, RBS BankLine and in-house bespoke software.

• Giving advice and assistance to Learn Direct clients in the centre.• Teaching a wide range of people in First Steps Skills and other basic PC Skills in various MS Office applications.• Creating and delivering lesson plans in various IT subjects (inc. ECDL, IT Basics, Hardware and more).• Giving IT Technical Support to cleints and other members of staff, working directly with the on-site IT Associate.• Identifying the needs of clients through one-to-one interviews and stage assesments.• Experience working with demanding/difficult clients.• Worked with colleagues to identify placement opportunities and movement into employment.• Reviewing clients’ progression to ensure that training met their identified needs.• Working to engage and motivate clients.

Ccia, Citrix

Information Technology

A-Level, It And Business Studies

As-Level, It, Bus. Studies, Maths (W/Stats) And Economics

Education record