Martyn Smith Email & Phone Number

A dynamic Operations Lead with 16+ years Management experience across varied functions of AML, Fraud, Banking and Complaints. Personal highlights;- Managed varied Remedation and Fin Crime Operations for 2 of 'The Big 4' Accounting Firms. In those 7+ years, I've worked with many institutions to support their overhaul of AML controls, pilot new strategic solutions and manage 'Back Office' Teams across the UK and India to deliver quality during stringent FCA timescales.- Also worked across a range of other sectors including the Insurance & Legal sectors.Other Career achievements include;* Managing teams, designing processes and ensuring successful conclusion of mis sale projects such as PPI, Mortgages and Credit Cards, ensuring fair outcomes and reputational and financial repair for the Banks.* Led on numerous Governance presentations and AML consistency site visits across Europe to improve Periodic Review engagement.* Played an active role in modernising a legal fee remissions process that estimated savings of up to £20m per year.Overall, I've built a wealth of experience to help me communicate and influence at all levels, drive results in fast paced, high performing sectors and develop people, trend analysis and strategic solutions.

Listed skills include Leadership, Management, Integration, Customer Service, and 9 others.