Marty Riva Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Key Responsibilities:Client Relationship Management: Building and nurturing relationships with high-net-worth individuals, corporate executives, and other VIPs, ensuring their travel needs are met with the highest level of service and discretion.Flight Coordination: Managing all aspects of private jet charters, including route planning, aircraft selection, and coordination with flight crews to guarantee a flawless journey from departure to arrival.Sales & Business Development: Driving revenue growth through strategic sales initiatives, networking, and forming partnerships within the aviation industry.Operational Excellence: Utilizing cutting-edge technology platforms like JetInsight and Avinode for efficient scheduling, real-time tracking, and client communication, ensuring top-tier operational performance.Achievements:Successfully coordinated high-profile charters for U.S. political figures and owners of major corporations, demonstrating expertise in handling complex travel itineraries.Developed a robust network of industry contacts, enhancing service offerings and expanding the client base.Implemented innovative solutions to streamline operations and improve client satisfaction, leading to increased repeat business and referrals.Skills:Exceptional communication and interpersonal skillsStrong analytical and problem-solving abilitiesProficient in aviation software and technology platformsDetail-oriented with a commitment to excellenceAdept at managing high-pressure situations with poise and professionalism

West Chicago, Illinois, United States

-Coordinate comprehensive operational aspects of private jet charters, including scheduling, routing, and aircraft selection, ensuring a seamless experience for elite clientele.-Serve as the primary point of contact for clients, managing their journey from initial inquiry to post-flight follow-up, and consistently delivering high levels of customer satisfaction.-Negotiate contracts and maintain strong relationships with vendors, suppliers, and aviation partners, optimizing service quality and operational efficiency.-Oversee compliance with all aviation safety regulations and standards, contributing to an impeccable safety record for charter operations.-Lead crisis management efforts during flight operations, ensuring quick resolution of in-flight issues and maintaining the highest levels of passenger safety and satisfaction.-Utilize in-depth industry knowledge to stay ahead of market trends and regulatory changes, effectively adapting charter operations to meet evolving client needs and industry standards.

Chicago, Illinois, United States

• Cross trained for customer service, quality assurance and retention in both the U65 and Medicare demographic• Handled customer concerns and complaints with appropriate documentation and action while maintaining a calm and collected demeanor• Contacted Medicare clients on day 3, day 15 and day 30 to establish a clear line of communication, make sure materials are delivered and strengthen rapport• Collaborated with a team to increase U65 retention from 42% to 58% and Medicare retention from 69% to 83% between Q4 of 2019 and Q1 of 2020

Chicago, Illinois

• Handled 50-100 potential customer phone calls daily and built rapport through inbound and outbound phone lines • Evaluated customer’s insurance benefits and determined if a new plan was needed • Advised as to which health insurance plans would best fit their financial and medical needs while adhering to all compliance laws• Provided an elaborate explanation of insurance features, benefits, and possible downsides

Greater Chicago Area

Marty Riva, a REALTOR© with @properties who prides himself on helping his clients sell, buy or rent the home of their dreams. Marty has been in the industry for a year and has learned Chicago's market from top to bottom. Marty is always on top of the most sophisticated technology so his clients are always getting top-of-the-line service. He is dedicated to help his clients maximize their real estate investment. Prior to joining @properties, Marty was a Account Executive at one of he world's largest largest office technology companies, Canon. At Canon he was in charge of sales in the River North, Lincoln Park, West Town and Lakeview area. Here he has learned the important skills of follow up and staying in contact. This is to give his clients the comfort and confidence that he will always be there anytime he is needed. When Marty is not helping his clients buy or sell their home he is actively involved in the Midtown Educational Foundation. After 2 years of volunteering Marty has joined the auxiliary board where he helps with the fund raising. When not working with the auxiliary board he is dedicated to tutoring 4th - 6th graders each week. Marty knows Real Estate in Chicago and is eager to aid any client that he represents. He embodies persistence and patience with each person he works with and each process he is involved in. He gets his most joy when advising and serving each client to help them find the home of their dreams or sell their home for top dollar.

Greater Chicago Area

• Develop reports from information taken from various legal documents to guide construction managers in the fiber upgrade process• Coordinate across multiple parties to ensure a smooth construction & maintenance of a site• Responsible for maintaining and progressing 90+ sites • Manage high priority tasks to ensure beating given deadlines• Maintain and accurately forecast the milestones of each site

Chicago, Illinois

Prospect for new customers via different sources.Research companies and employees of the company to find the best person to talk to regarding document management.Discover needs and pain points through meeting with the customers. Maintain 50+ accounts while trying to add new ones.Run numbers and propose solutions to a companies document management issues.Cold Call Daily. Utilize Salesforce to record customer information and data.

Bondi, Australia

As an intern at Let's Go Surfing it was my responsibility to adapt to the new computer systems as quickly as possible. I also took part in sales and marketing for the company by going to UNSW O-Week and building brand awareness in the field. It was a daily task to interact with customers and potential customers and to try to get them the most accurate information as possible or to book them into our booking systems.

Quad Cities

Market and manage painters with the full responsibility of a business owner. I use different marketing tactics and am responsible for booking jobs, doing estimates, and painting houses with a crew I hire.

Oglesby, Illinois

Ensured to get the orders of the customer right and stocked the bar when needed. Also responsible for taking food orders and communicating effectively with the cook to ensure excellent quality and minimum miscommunications. Developed interpersonal skills when interacting with customers and getting to know them.

Oglesby, Il

Being a Team Member for the Park and Recreation Crew meant that I was self-assured and took initiative when asked to complete solo projects. I managed my time and paid attention to detail when tasked with small jobs and deadlines. I demonstrated dependability by maintaining good time management and completing assigned tasks.

Oglesby, Il

While being a concrete laborer I was required to communicate effectively when receiving directions to ensure minimal need for follow up questions. I quickly learned new labor skills and duties of the position, including marketing of the business to the public.