Operations General Manager/ Hospitality Manager/ Bar Manager/ Heart Of House Manager
United States - Illinois
Directly accountable for entire restaurant operations; including P&L, budgets, profitability, food and liquor costs and labor management (70+ employees). Worked in multiple locations, including two training stores, achieving $3 to $5 million in annual sales by leveraging order guide setup and order par adjustments to match business trends, menu update training, various local store marketing projects, and booking multiple fundraising events. Responsibilities included the development and mentoring of new and existing BWW managers, Shift Leads and Wing Certified Trainers. Also ensured staff compliance with all Corporate, State, and Federal certifications. Assisted in the opening of the South Elgin, IL, location in 2007 and remodel of same location in 2016.