Maru Inah Arguelles

Maru Inah Arguelles Email and Phone Number

Community Manager @ Valenzuela, NCR, PH
Valenzuela, NCR, PH
Maru Inah Arguelles's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Maru Inah Arguelles

Community Management, Customer Support & ModerationCommunity Manager & Customer Support Lead with 4+ years of experience in growing online communities, leading customer support and moderation teams, and engaging with users. Skilled in community engagement, content moderation, and event planning. Adept at resolving conflicts and managing customer relations. Experienced in both the gaming industry and tech sector, with a proven ability to create engaging scenarios, maintain a safe environment, and manage tech-related issues. Proficient in utilizing technology to enhance community interactions, gather user feedback, and improve overall user experience.PhotographyA Bachelor of Arts in Photography graduate. Responsible, hard-working, and cooperative. Possesses creative and technical abilities. Has an eye for details. Familiar with the different genres of photography.Season professional at using camera lenses, controls, and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops.

Maru Inah Arguelles's Current Company Details
Leading AI Company

Leading Ai Company

Community Manager
Valenzuela, NCR, PH
Maru Inah Arguelles Work Experience Details
  • Leading Ai Company
    Community Manager
    Leading Ai Company
    Valenzuela, Ncr, Ph
  • Awesome Fellas Studios Inc.
    On-Call Photographer
    Awesome Fellas Studios Inc. Jan 2015 - Present
    Passionate photographer entrusted with capturing moments for renowned companies and publications including: Appetite Magazine, L’Oréal Philippines, Globe, NBA Philippines, Jollibee, Asian Dragon Magazine, Business + Class Magazine, National Bookstore, NIDO, Microsoft, Maybelline, TRESemmé, Johnson & Johnson, Watsons, Medical City, Healthy Options, Family Mart, GEOX, Bomberg, Wine Story, Planet Grapes, Bow&Wow, Mary Grace, and more.
  • Maru Inah Arguelles Photography
    Professional Photographer
    Maru Inah Arguelles Photography Jul 2014 - Present
    Metro Manila, National Capital Region, Philippines
    As an experienced photographer, I have had the privilege of capturing moments for various photoshoots, including portraits, fashion projects, events, print ads, products, food, and magazine features. I am no stranger to shooting VIPs, celebrities, and other high-profile individuals. Passionate about creating captivating visuals, I thrive in diverse environments and look forward to collaborating on exciting projects. Let's connect and bring your ideas to life through photography.
  • Ai Company (Via Outsourcing)
    Content Moderator, Community Manager
    Ai Company (Via Outsourcing) Sep 2023 - Sep 2024
    Contributed to a team that significantly expanded Discord and Reddit memberships. Advanced from L2 Community Moderator to L3 Community Manager within 3 months. Strengthened community safety by minimizing harmful content. Managed a high volume of support tickets daily, addressing various legal and compliance-related inquiries. Collected user feedback and collaborated with engineers and product managers on product improvements. Drafted announcements and organized numerous online and in-person events. Worked closely with other community managers to oversee and support a team of moderators, proposing new methods for tracking and reporting user feedback.
  • Ourpalm Co., Ltd
    Customer Support Team Leader, Account Specialist
    Ourpalm Co., Ltd Nov 2022 - Aug 2023
    Led a customer support team of 6, creating templates, streamlining processes, and managing escalated inquiries. Built and grew a Discord community from 0 to 16,000 members, managing channels, bots, and events, and training 10-15 moderators. As an Account Specialist, handled player logs, account verification, and purchase issues. Managed social media accounts with a total following of 80k, boosting engagement through strategic content. Collaborated daily with the Operations Manager and development team to relay feedback and resolve bugs.
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  • Ourpalm Co., Ltd
    Customer Support, Game Master
    Ourpalm Co., Ltd May 2020 - Dec 2022
    Ranked top 1 in customer support for efficiently resolving tickets via AIHelp, achieving high KPI rates and the highest number of resolved tickets in the team. Promoted within 3 months due to performance. Conducted game testing and analysis, generating daily reports, and collaborated with developers to identify and report bugs. Managed Facebook content by reviewing 3-4 announcements weekly and hosting at least one social media event.
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  • Mark Ches Photography
    Intern
    Mark Ches Photography Feb 2014 - Jun 2014

Maru Inah Arguelles Education Details

Frequently Asked Questions about Maru Inah Arguelles

What company does Maru Inah Arguelles work for?

Maru Inah Arguelles works for Leading Ai Company

What is Maru Inah Arguelles's role at the current company?

Maru Inah Arguelles's current role is Community Manager.

What schools did Maru Inah Arguelles attend?

Maru Inah Arguelles attended De La Salle-College Of Saint Benilde, Philippine Christian University.

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