Maru Del Moral Email & Phone Number

Berlín Y Alrededores, Alemania

eKomi, the Feedback company, trusted by over 14000 businesses worldwide to collect, manage and market their Customers' feedbackeKomi strives to further strengthen its core business and accelerate a new, innovative CX program based on deeper review analysis and multiple levels of experience management for both customer and employee feedback- Implementation.

Madrid Y Alrededores, España

Working in an international environment leading the processes to track, oversee and optimize all customer interactions - Define, design, manage and coordinate the market research actions, the strategic marketing and the brand strategy- Support the implementation of local initiatives creating technical expertise across teams to continually implement ways to.

Deliver programs / projects results on time and on budget, and demonstrate impact on:1. Productivity of MedLA operations increase2. AXA revenue in MedLA Region increase3. Client satisfaction and retention ratios improvement- Support AXA brand repositioning in the market by complete process improvement projects to deliver reliable quality of service..

París Y Alrededores, Francia

Strategic, operational and change management mission related to Customer Experience at AXA Headquarter:- Design and implement Brand CX Global Service flagships - Lead the NPS benchmark implementation in 18 countries. Results analysis, raw data construction and communication in close collaboration with Bain & Co- Set up guidelines and target setting model.

Lead and coordinate local projects using Six Sigma and Change management tools and methods that aim at improving the customer satisfaction and processes efficiency, delivering improved processes (process-sigma 3) to offer service commitments and guarantees to the market.- Manage multiple local projects within an area or program: create and maintain.

Madrid Y Alrededores, España

Implement HR strategies in an international environment. Promote and manage daily business operations, performance and strategy, including coordinating performance and revenue monitoring. Leverage analytics and collaboration with executive staff to define core objectives and business mission. Foster an environment of continuous process and staff.

Vigo Y Alrededores, España

Implementation of HR effective plans in addressing organization issues and consistent with business goals such as remote team building, creating a high performance culture, employee engagement and performance managementAlign global business strategies to HR initiatives, diagnosing business challenges, exploring alternative solutions and recommending.

Madrid Y Alrededores, España

- Established successful relationships with C-level and management to enable change and drive employee engagement- Designed and implemented plans to improve workplace culture, employee benefits, employee development/talent management and talent acquisition

Madrid Y Alrededores, España

Responsible for Motor call center implementation in the centralization process of Motor Claims. - Manage a team of 24 claims handlers- Supervise activities in the claims department - Oversee the investigation of insurance claims for property or casualty loss based on coverage, appraisal, and verifiable damage

Madrid Y Alrededores, España

Responsible for providing product/services information and resolve any emerging problems that our customers might face with accuracy and efficiencyManage claims in efficient manner – material and bodily injury claimsSuggest information about other products and servicesMaintain good level of information and interaction with customers by improving the.