▪ Expertise in conducting thorough testing phases to identify and resolve software defects efficiently.▪ Proficient in using tools like JMeter to assess software performance under varying load conditions, ensuring optimal functionality.▪ Skilled in testing RESTful and SOAP APIs with tools such as Postman and Swagger to ensure seamless integration and functionality.▪ Experienced in utilizing JIRA for tracking, managing defects, and documenting test results to facilitate clear communication within teams.▪ Well-versed in Agile methodologies, collaborating with diverse teams to ensure timely delivery of high-quality software products.

▪ Develop comprehensive and user-friendly content, including tutorials, and articles, focusing onExcel features, data analysis techniques, and VBA programming concepts.▪ Design and develop dynamic Excel templates and interactive dashboards, showcasing data visualization and analysis.▪ Develop custom Excel solutions and VBA macros to address specific business or data analysis challenges.▪ Create user-friendly interfaces and automate tasks using Excel VBA macro codes.▪ Collaborate with stakeholders to gather requirements and provide technical support for Excel-related projects.▪ Provide support to user queries and comments on Excel functions, formulas, and VBA programming on the Exceldemy forum.

▪ Prepare BOQ (bill of quantities), technical and financial offers/quotations as per requirement.▪ Manage the process of handling letters of credit (LC) for importing machinery and equipment.▪ Review and scrutinize documentation such as Proforma Invoices (PI), Purchase Orders (PO), and shipping documents.▪ Act as the primary communication liaison for all LC-related matters.▪ Collaborate with sales teams to understand client requirements.▪ Product analysis and market research for resourcing.

▪ Provide real-time solutions and document all technical problems faced by the US-based clients of a US energy provider company.▪ Provide troubleshooting and technical support via support chat, web-based tools and e-mail US team (remote assistants).▪Communicate with customer service representatives and providers to provide extensive device troubleshooting solutions.▪Document issues in tickets using CRM software like Zendesk to propagate customer feedback, needs, and wishes for service improvements.▪Analyze the severity of the issue, prioritize and pursue relevant personnel within the organization to ensure quick resolution and assure customer satisfaction.▪Preserve and circulate corresponding documents such as agreements, emails, packages, etc.