Anchored by a Bachelor of Commerce from Utkal University and driven by a passion for customer satisfaction, my role at Firstsource as senior Customer Service Advisor centers on utilizing my expertise in Customer Relationship Management (CRM) to enhance client experiences..At Tech Mahindra, I honed my customer support skills, contributing to a customer-centric culture that values proactive problem-solving and empathetic communication. My education and experiences converge to form a foundation that is dedicated to excellence in customer service and continuous improvement in dynamic environments.