• Experience on Microsoft Exchange Platform, Exchange On premises 2013, 2016 2019 and Exchange Online. • Troubleshoot user issues related to Office 365 and resolve connectivity or functionality problems. • Good Knowledge in Mail flow Architecture. • Monitor the Service health and performance of email and messaging services in Office 365 and Exchange Online and On premise. • Experience in Microsoft O365 (MS Teams, SharePoint, Outlook, Word, Excel, Power point and others) administration. • have experience in managing Online (Hybrid) environments and AAD Connect. • Responsible for Handling escalation calls and resolving the Tier 2(L2) and Tier 3(L3) tickets as per SLA • Performed root cause analysis and implement corrective and preventive actions for email related issues.• Experience with supporting anti-spam filtering, logging, email tracking and worked on transport rules.• Basic Experience in SharePoint Administration (Installation, Configuration, Sites (Internal/External), Security, Access Management, Profiles management, Database administration, Backup and Restore) • Experienced in ITSM (Fresh Service, ServiceNow and Cherwell) tool usage. • Has Knowledge in Migration of Mailbox Migration, On premises to Exchange Online, PowerShell Scripting. • Handled ticket assignments and adhered to the appropriate escalation processes through the ticketing system• Have Knowledge on Email Security and Support Office 365 and MS Exchange Policies. • Good communication skills particularly writing skills and good email etiquette. • Awareness of Exchange Architecture, Active Directory, Azure Active Directory • Coordinate with Microsoft for troubleshooting office 365 related issues and ADFS, Directory synchronizations. • Knowledge on MS Teams, One Drive, License Management and Access Management • Basic knowledge on Creating Policies, SPAM mails detection and prevention, SPF, DKIM,DMARC and MX records

• Experience on Microsoft Exchange Platform, Exchange On premises 2010, 2013, 2019 and Exchange Online. • Troubleshoot user issues related to Office 365 and resolve connectivity or functionality problems. • Good Knowledge in Mail flow Architecture. • Monitor the Service health and performance of email and messaging services in Office 365 and Exchange Online and On premise. • Experience in Microsoft O365 (MS Teams, SharePoint, Outlook, Word, Excel, Power point and others) administration. • have experience in managing Online (Hybrid) environments and AAD Connect. • Responsible for Handling escalation calls and resolving the Tier 2(L2) and Tier 3(L3) tickets as per SLA • Performed root cause analysis and implement corrective and preventive actions for email related issues.• Experience with supporting anti-spam filtering, logging, email tracking and worked on transport rules.• Basic Experience in SharePoint Administration (Installation, Configuration, Sites (Internal/External), Security, Access Management, Profiles management, Database administration, Backup and Restore) • Experienced in ITSM (Fresh Service, ServiceNow and Cherwell) tool usage. • Has Knowledge in Migration of Mailbox Migration, On premises to Exchange Online, PowerShell Scripting. • Handled ticket assignments and adhered to the appropriate escalation processes through the ticketing system• Have Knowledge on Email Security and Support Office 365 and MS Exchange Policies. • Good communication skills particularly writing skills and good email etiquette. • Awareness of Exchange Architecture, Active Directory, Azure Active Directory • Coordinate with Microsoft for troubleshooting office 365 related issues and ADFS, Directory synchronizations. • Knowledge on MS Teams, One Drive, License Management and Access Management • Basic knowledge on Creating Policies, SPAM mails detection and prevention, SPF, DKIM,DMARC and MX records

Sound knowledge in AD (Active Directory) and Azure active directory.Office 0365/Exchange Online-Administration-User Management.Cloud Exchange calendar/Shared folder permissions and delegation.Enabling Two Factor Authentication to users using office 365 Admin Portal.Assigning E1, Business Standard, E3, and E5 licenses to users based on management approval.Maintaining GoDaddy account and creating email ids/resetting passwords and managing the office 365 Licenses.OneDrive, Drop Box Administrator-Adding users, modifying user permission and support-troubleshooting.Configuring and troubleshooting of email related technologies (SMTP, POP, IMAP, and Microsoft Exchange).Reset passwords, unlock accounts, delete accounts, and backup using both Exchange admin and office 365 portal.Knowledge of network security practices and antivirus (Sentinel One, McAfee, and Symantec).Patch Management using Automox Software and SSCM.Enabling and disabling the sites using the Cisco Umbrella Roaming Client Tool.Creating User accounts, Distribution groups and assigning user permissions.Handle Daily technical support activities on desktop support, data network, and server management.Set up computers and install software for various applications and programs.Interact with staff on desktop problems and their resolution.Conduct remote troubleshooting and sound knowledge in installing Virtual Box and VMware Horizon client.Monitoring the various security tools like ThreatAware, and Intruder Sentinel One Dashboard.Basic knowledge in configuring switches and DNS, DHCP, VLAN, and Routing.Using Fresh service ticketing tool to resolve daily day-to-day calls.Configuration of FortiClient VPN.

Assisting with AD (Active Directories) Upgradation of hardware and software as required by development teams.Basic Knowledge of firewall (NSA 3600).Basic knowledge in Routing. Software installation and troubleshooting of MS office issues and Backup activities. Basic knowledge about VPN, LAN maintenance. Creation and deletion of user id as per the HR request using AD server. Apply OS patches and upgrades on a regular basis. Resolving the client side issue by remotely accessing Client system using Any desk and Team viewer. Configuring and troubleshooting email transport related technologies (DNS, SMTP, DHCP, POP3, and Exchange Server) Comprehensive knowledge of desktop laptop PC hardware, maintaining other computer peripheral devices such as printers, Scanners. Configuring & maintaining e-mail clients such as MS outlook, Thunder Bird. Knowledge of Antivirus Symantec. Knowledge of Linux Ubuntu, centos .Virtual box and System re-imaging.

Assisting with AD (Active Directories) Upgradation of hardware and software as required by development teams.Basic Knowledge of firewall (NSA 3600).Basic knowledge in Routing. Software installation and troubleshooting of MS office issues and Backup activities. Basic knowledge about VPN, LAN maintenance. Creation and deletion of user id as per the HR request using AD server. Apply OS patches and upgrades on a regular basis. Resolving the client side issue by remotely accessing Client system using Any desk and Team viewer. Configuring and troubleshooting email transport related technologies (DNS, SMTP, DHCP, POP3, and Exchange Server) Comprehensive knowledge of desktop laptop PC hardware, maintaining other computer peripheral devices such as printers, Scanners. Configuring & maintaining e-mail clients such as MS outlook, Thunder Bird. Knowledge of Antivirus Symantec. Knowledge of Linux Ubuntu, centos .Virtual box and System re-imaging.