SERVICES DELIVERY MANAGEROver 10 years of experience in driving large scale strategic improvements in a Fortune 50 company.My background includes progressive services delivery manager roles at Best Buy where I led global and local initiatives that reduced costs, decreased cycle times and delivered significant increases in revenues and customer satisfaction.For example, after serving as a Services Manager overseeing the $100M Repair Services Group for 11 centers at Best Buy (where I delivered $20M in savings the first year), I was selected to turnaround the Repair and Installation services in China and open business in Turkey and the U.K. After successfully bringing China to profitability and setting up operations in Turkey and the U.K., I was promoted to lead specific Services Delivery Improvement projects within the Project Management Office (PMO). Here I leveraged my Six Sigma training and established a licensing program for Installers that avoided the loss of $24M in annual revenues. I am strong in developing and leading service delivery business operations, domestic and international vendor management programs, parts purchasing strategies, including inventory ownership, controls, and systems. Consistently recognized as a Top Performer, I am seeking the next career challenge and may be reached at 612-867-4786 or md55291@gmail.com. MY CORE SKILLS INCLUDE: - Strategic Partnership Development - International Business - Turnaround Management Strategies - Business Growth - Global Contract Negotiations - Project Lifecycle Management - Program Management - Vendor Relationship Management - Reverse Logistics / Returns - Repair Service Process Improvement - 3rd Party Provider Management - Strategic Sourcing - Lean Six Sigma-