Marvel Ayewa Email & Phone Number

England, United Kingdom

Nigeria

• Efficient cash and Atm management. • Seamless transaction processing and proof of internal ledger. • Working on ATM terminals such as GRG Machine, Wincor Machine, Hyosung machine, NCR Machines • Prepare daily reports such as General ledger, and ATM proof for all the ATM terminals • Preparation of monthly reports such as WHT, Time Deposit, VAT, and Draft. • Monitor activities among tellers to ensure they comply with the Sops. • Review the correspondence or document relating to another unit and treat it accordingly. • Ensure the branch achieve zero exception during an audit. • Actively working with my team to achieve 95% OPR. • Liaise with the vendor to resolve the technical issue on any of our ATM terminals. • Working with my team to achieve 100% ATM uptime during the period of review. • Dealing with customer complaints to achieve excellent service delivery and operational efficiency KEY ACCOMPLISHMENTS: • Achieve 100% Atm Uptime • Maintain an SLA minimum threshold of 95% • Ensure 24 hours reversal of us disperse error daily • Achieve the best OPR of 95.5% across all parameters. • Provide weekly activity report by 10 am first workday of a new week • Achieve zero audit exceptions during the period of review.

Lagos State, Nigeria

1, Signing on new clients and helping them through the onboarding process.2, Presenting and cross-selling banking services and products to existing and prospective clients.3, Collaborating with other banking professionals to ensure high-quality client service.4, Resolving client queries and complaints5, Authorizing and evaluating overdrafts and loans.6, Recommending and explaining banking services and products to clients based on their needs.7. Ensure complete compliance of KYC withemphasis on completion of Account Openingdocuments and fulfilment of standard regulatoryand compliance guidelines with respect to allclients requests of all accounts in the portfolio.

Msc Management With Human Resources, Distinction

Bachelor Of Science - Bs, Economics, Second Class Upper Division

Higher National Diploma, Business Administration And Management, General, Upper Credit