Providing 1st line technical support, answering support queries via phone & emailAssigning user right and providing permission to usersAdministration and management of customer premises equipmentTo log & prioritise system & user support calls for the 2nd line support teamCarrying out user administration and set upInstalling and configure computer hardware operating systems and applicationsDetermining the nature of faults and the steps required to rectify itCreating and maintaining email profiles for usersUsing remote control software tools to provide fault resolution and diagnosisSupporting and managing mobile devicesBasic Network support

keeping a track of the amount of mail processed during the operations and timely updating the management.Receive, prep and keep the mail organised for the next operational shift.Sorting of packets according to their postcodes.

Worked on the live counter taking orders and preparing the dishes ordered.Prepare the mise en place for next days operation.

Provide technical support to businesses and individuals ensuring maximum levels of customer service.Configure and install hardware as required by the customer or the company.Install windows and linux Operating systems along with other softwares and anti-virus.Carry out routine computer hardware care responsibilities to ensure system efficiency.Provide proactive monitoring and precautionary hardware maintenance for all company locations.Assembe computer systems according to the user requirements.Prepare computers for installation or dismantling for recycling.Performed additional support related duties as assigned