Experienced junior Computer Hardware Technician currently working as a 1st line desk support for VG Support. With strong passion for computers, troubleshooting, testing, installing, fixing and maintaining different types of computer hardware, networks and software. Strong leadership skills and proven ability to supervise, mentor and coordinate work teams.
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1St Line Desk SupportVg Support Feb 2018 - PresentLondon, United KingdomProviding 1st line technical support, answering support queries via phone & emailAssigning user right and providing permission to usersAdministration and management of customer premises equipmentTo log & prioritise system & user support calls for the 2nd line support teamCarrying out user administration and set upInstalling and configure computer hardware operating systems and applicationsDetermining the nature of faults and the steps required to rectify itCreating and maintaining email profiles for usersUsing remote control software tools to provide fault resolution and diagnosisSupporting and managing mobile devicesBasic Network support -
Mail SorterRoyal Mail Sep 2014 - Jan 2018keeping a track of the amount of mail processed during the operations and timely updating the management.Receive, prep and keep the mail organised for the next operational shift.Sorting of packets according to their postcodes. -
Commi ChefHilton Terminal 4 Oct 2013 - Sep 2014HeathrowWorked on the live counter taking orders and preparing the dishes ordered.Prepare the mise en place for next days operation.
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It Support TechnicianInfotech Jun 2012 - Sep 2013IndiaProvide technical support to businesses and individuals ensuring maximum levels of customer service.Configure and install hardware as required by the customer or the company.Install windows and linux Operating systems along with other softwares and anti-virus.Carry out routine computer hardware care responsibilities to ensure system efficiency.Provide proactive monitoring and precautionary hardware maintenance for all company locations.Assembe computer systems according to the user requirements.Prepare computers for installation or dismantling for recycling.Performed additional support related duties as assigned
Marvell Rodrigues Skills
Marvell Rodrigues Education Details
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Agnel Institute Of Food Crafts And Culinary SciencesFirst -
Fr Agnel Multipurpose Higher Secondary SchoolFirst -
Fr Agnel Multipurpose High SchoolSecond
Frequently Asked Questions about Marvell Rodrigues
What company does Marvell Rodrigues work for?
Marvell Rodrigues works for Vg Support
What is Marvell Rodrigues's role at the current company?
Marvell Rodrigues's current role is 1st line Desk Support at VG support.
What schools did Marvell Rodrigues attend?
Marvell Rodrigues attended Agnel Institute Of Food Crafts And Culinary Sciences, Fr Agnel Multipurpose Higher Secondary School, Fr Agnel Multipurpose High School.
What skills is Marvell Rodrigues known for?
Marvell Rodrigues has skills like Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, 1st Line Support, Computer Hardware, Computer Software Training, Customer Support, Mobile Devices, Troubleshooting, Operating Systems, Problem Solving.
Who are Marvell Rodrigues's colleagues?
Marvell Rodrigues's colleagues are Abhiram Anu Sandhya.
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