Dealing with technical queries from customersAssess, categorize and assign / attend tickets within the company’s standard SLA termsMonitor the ticket queues and manage resolution timesRespond to customer queries and provide feedback on statusProvide support and assistance for Paratus services and productsTesting client links capacity, latency, speed and errorsCommunications with third party suppliers on any outages and downtimes and request for RFOEscalation of firewalls and critical Links to Core TeamMaintain router interfaces and network systemsTroubleshoot and resolve customer connectivity solutionsManage and maintain IP address allocationsAttend to administration and documentationEffective escalating internally to ensure excellent customer service.

Responsible for the entire Karas regional IT-related issues with the NSA for the census mapping project and Post Enumeration Survey 2020-2021 • Setting up VPN on all the regional tablets for secure transmission of information • Using MDM (simply secure) to encrypt, track and register tablets to be used during fieldwork • Training of field workers on hardware and software usage, handling of all IT equipment and inventory • Driving throughout all the constituencies under all weather conditions • Working hand in hand with the regional statistician and helping with all administrative work

Responsible for the entire Karas regional IT-related issues with the NSA for the census mapping project and Post Enumeration Survey 2020-2021 • Setting up VPN on all the regional tablets for secure transmission of information • Using MDM (simply secure) to encrypt, track and register tablets to be used during fieldwork • Training of field workers on hardware and software usage, handling of all IT equipment and inventory • Driving throughout all the constituencies under all weather conditions • Working hand in hand with the regional statistician and helping with all administrative work