Responsible for developing and delivering training programs for Sales Development Representatives (SDRs), ensuring they are equipped with the skills and knowledge needed to succeed. Collaborate with the sales team to identify training needs, provide ongoing coaching, and monitor performance to drive continuous improvement.

I am an Admission Coordinator at SkillHat, a global training institute that provides instructor-led, expert training to help motivated professionals attain dream careers in tech. My role is to identify, engage, and qualify potential students who are looking for a career change or advancement in the tech industry. I also assist them with the application and enrollment process, ensuring they have all the information and support they need to succeed in their chosen programs. I am passionate about… Show more I am an Admission Coordinator at SkillHat, a global training institute that provides instructor-led, expert training to help motivated professionals attain dream careers in tech. My role is to identify, engage, and qualify potential students who are looking for a career change or advancement in the tech industry. I also assist them with the application and enrollment process, ensuring they have all the information and support they need to succeed in their chosen programs. I am passionate about helping people achieve their career goals and empowering them with the skills and knowledge they need to thrive in the digital economy. Show less

I served as an Inside Sales/Customer Success Representative at Wera Tools in Burlington, ON, starting from July 2022 and continuing to the present. My primary responsibilities include managing a high volume of inbound customer inquiries through phone and email. I've collaborated closely with our outside sales representatives, assisting with lead generation tailored to each BDM's region, as well as preparing essential sales materials and timely support for their field activities.A… Show more I served as an Inside Sales/Customer Success Representative at Wera Tools in Burlington, ON, starting from July 2022 and continuing to the present. My primary responsibilities include managing a high volume of inbound customer inquiries through phone and email. I've collaborated closely with our outside sales representatives, assisting with lead generation tailored to each BDM's region, as well as preparing essential sales materials and timely support for their field activities.A notable achievement during my tenure has been maintaining an impressive 95% customer satisfaction rate, leading to a remarkable 15% increase in customer retention. Additionally, my contribution to the team played a significant role in achieving a 10% increase in sales closures. This collective success contributed to the North American team's record-breaking sales and the prestigious Sales Team of the Year award for Wera Tools.Furthermore, I led the optimization of our CRM system to cater to the distinct requirements of the inside sales, outside sales, and customer success teams. This initiative resulted in a noteworthy 25% enhancement in data accuracy and more streamlined account management. Show less