Marviana Serafim Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Hamilton, Ontario, Canada

• Successfully multitasked during peak hours, efficiently handling customer orders, processing payments, and coordinating with the kitchen staff and managers to ensure timely service and order accuracy.• Provided outstanding customer service for 100–200 patrons per shift by assisting with menu selections, taking accurate orders and ensuring a positive dining experience.• Formally trained new hires on menu items, computer or POS systems, company guidelines, and customer service expectations.

North York, Ontario, Canada

• Handling 200 – 300 take-out orders through delivery apps i.e. uber eats, door dash and skip the dishes and phone calls.• Effectively managed challenging customer interactions through diplomatic conflict resolution, consistently upholding professionalism and composure in high-stress situations to ensure a positive experience for both customers and colleagues.• Hospitably greeted new and returning customers and developed relationships resulting in customer loyalty.•Demonstrated a skillful cash handling by executing precise and efficient transactions in a fast-paced cash register environment, along with balancing the cash drawer every closing shift.

Honours Political Science

Certification, Business Studies