Professional for more than 10 years dedicated to the Customer Service sector for transnational companies oriented to different branches of the market; in the search to explore new work experiences, I ventured into other management areas in the Retail and Technology industry.
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Gerente De AdministracionJennifer Araujo Aug 2022 - Apr 2024Caracas, Distrito Federal, VenezuelaEmpresa Familiar dedicada al cuidado de cabello y estilismo. -
Proyect ManagementUnify B2B. Net Jun 2021 - Aug 2022Caracas, Distrito Federal, VenezuelaProyect Managment in special projecto on Tecnology and e-commerce area.
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CeoAmdhara Jan 2018 - Aug 2022Ciudad De México, MéxicoFreelance.
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Project Development ManagerTechnifiser Apr 2017 - Mar 2018Los Chaguaramos. Caracas-VenezuelaCompany dedicated to the Programming sector of telephone applications and Web pages, based in the USA. Main responsible for the fulfillment of the Time Line of realization of diverse projects destined to the technological area counting a team of programmers in the platforms of IOS, Android, Backend and technological architects. Leader in planning and control of projects fulfilling the demands requested by the client. Responsible for review and approval of the quality standards of the final product. Responsible for the survey and planning of business logic to be implemented in each project. Leader in the implementation of strategies related activities and process management. Among the objectives achieved during my term of office, important projects were carried out in the National Bank in the times of delivery and quality established. Persons in Charge: 18 -
Regional Operations ManagerVisaju C.A. Apr 2016 - Apr 2017Caracas, VenezuelaCompany dedicated to the Retail sector offering quality products to consumers based in the Dominican Republic, Panama and Colombia. Main responsible in guaranteeing the fulfillment of the sales goals proposed by the management of the institution, calculation of the purchase projections that guarantee the optimal levels of sale, control and projection of the purchase and sale budgets, implementation of related sales strategies with brands, process management and control, Market Research in the search for opportunities that provide brand impulse. Responsible for the search of the best options in quality & prices in the physical maintenance of stores, search and coordination of personnel. Responsible key in safeguarding the image of the brands taking care of 100% of the Guide Lines in exhibitions, processes of product quality, compliance with the policies proposed by the corporation, provide customers and consumers with high levels of attention and advice, encourage advertising and promotion of the brand following the bases set by the brand. Purchase management and inventory control of stores. Coordinator of 7 Stores nationwide and 3 International. Achievements were achieved in the opening of operations in countries such as Peru, Aruba, the Dominican Republic and Venezuela, following the impulse and demands of the brand for its recognition in the market. People in charge: 14
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Brand ManagerGrupo Dummit Jul 2013 - Apr 2016Caracas, VenezuelaCompany dedicated to the retail sector offering quality products to consumers. Main responsible in Guaranteeing the fulfillment of the proposed sales goals. Management of budgets of expenses and marketing of brands. Guarantee the fulfillment of 100% of the Guides Lines in exhibitions according to the demands of the brand. Compliance with store quality processes. Provide our customers and consumers with high levels of care. Management of purchase budgets and inventory control of stores. Directly responsible for compliance with the Policies proposed by the Corporation. Management and decision making in advertising and promotion of the brand locally. Coordinator of 7 Stores nationwide and 2 International. Analysis of purchase projections that guarantee optimal sales levels. Management and analysis of Management Report to Headquarters Barcelona Spain. Execution of Brand Boost Budgets. Main responsible for the implementation of sales strategies related to brands. Brands in Charge: Bimba and Lola and Pronovias. People in charge: 14
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Sony Store Caracas ManagerSony Electronics Sep 2011 - Jul 2013Caracas, VenezuelaImportant Transnational Company Leader in Electronics worldwide based in Japan. Responsible for ensuring compliance with the proposed sales goals that consolidate quality standards. Decrease in expenses to 10%. 100% compliance of the Guides Lines in exhibitions following the standards of the parent company in Japan. Guarantee the fulfillment of 7 steps Sales processes. Principal responsible in providing our customers and consumers with high levels of care that provide an experience of enjoyment of the technology provided by the brand. Purchase and control of the inventory of the store. Guarantee compliance with the Policies proposed by the Corporation. Responsible in Generate Advertising and promotion of the brand locally. Coordinator of training programs for Advisors. Responsible for the sales projections of the store. Compliance with the minimum quality standards required by the brand. Among the achievements reached, its appointment stands out as the most profitable store in the group, reaching and exceeding the projected sales standards. Persons in Charge: 25 -
Junior Manager Of Customer Satisfaction DivisionSony Electronics May 2009 - Sep 2011Caracas, VenezuelaImportant Transnational Company Leader in Electronics worldwide based in Japan. National Coordinator of 23 Authorized Service Centers. Visit to customers and Distributors to attend service issues. Guarantee warranty repair of electronic equipment with a standard (TAT) of 80% in 0-4 days. Decrease in expenses to 10%. Decrease in the Customer Return to 3%. Management and control of equipment changes. Provide our customers and consumers with high levels of attention to the standards of attention of the parent company. Responsible for the training and installation of WMSII Software. Leader of the Green Manager project. Advertising and promotion of the brand in Authorized Centers. Responsible for the Science and Technology Project "Training of Technicians". Coordinator of training programs for workshop technicians. Evaluation of the quality of care of Authorized Centers. Main Responsible for guaranteeing the Quality of Repair and attention of the equipment in the workshops. Management and control of inventories returned to warehouses. Fault statistics management. Management of Contracts to Authorized Centers. Direct report to the Regional Management located in Panama. Persons in Charge: 23 -
After Sales Departament ManagerGroupe Seb Jan 2004 - Apr 2009Caracas, VenezuelaTransnational company dedicated to the commercialization of electronic devices of the minor household line with headquarters in Colombia and France. Coordinator of 100 service centers authorized at national level. Marketing of spare parts. Directly responsible for compliance with guarantees. Inventory Control. Management and control of spare parts forecasts. Analysis of obsolete products and spare parts. Control of spare parts imports. Authorizations for change and merchandise returns. Advertising and promotion of the brands Moulinex, T-Fal and Samurai. Management of promotional events for service centers and customers. Realization and control of manuals of repairs and explosives of spare parts. Authorization of openings to service centers. Visit of authorized clients and service centers. Coordinator of POP material and advertising that will represent the brand in service centers and clients. Control of advertising inventory. Direct report to the Regional Management in Brazil. Management and control of post-sale budgets. People in charge: 100 workshop managers and 7 direct employees.
Marvic J. Dávila D. Education Details
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Universidad Nacional Experimental Simón RodríguezAdministration Mention Marketing
Frequently Asked Questions about Marvic J. Dávila D.
What is Marvic J. Dávila D.'s role at the current company?
Marvic J. Dávila D.'s current role is Brand Manager, Operations and projects.
What schools did Marvic J. Dávila D. attend?
Marvic J. Dávila D. attended Universidad Nacional Experimental Simón Rodríguez.
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