Marvic Viray (Miya) Email & Phone Number

Philippines

Philippines

Toronto, Ontario, Canada

- Client Onboarding/Offboarding- Employee Onboarding/Offboarding- People Operations - implementing several processes and tools to enhance the experience of our quickly growing client service team. Taking ownership of these processes to ensure timely and quality completion, while enhancing them where possible.- Process Management - act as the point person to collate feedback received on processes and execute changes required to work templates within AMLB's workflow management system- Technical Administration - providing assistance to clients and team members with new application setup and password management for core applications- App Research, Evaluation and Testing - participating in both internal and external technical research. Searching for and analyzing other online apps and systems that may improve the workflow for the firm or our customers.

Toronto, Ontario, Canada

https://www.twitch.tv/miyagaga

Melbourne, Victoria, Australia

- Providing General Clerical Support the Team- Social Media Management- Social Media Marketing- Graphic Design- Business Development- Building Sales Pipeline- Customer Service

Atlanta, Georgia, United States

Compiling PowerPoint presentations and agendas for meetingsTyping meeting minutes and capturing action itemsFollowing up action items from meetingsAssisting with updating social media platforms and marketing contentMaintenance and updating of the company KPI metric platformCoordination of company eventsPurchasing office suppliesGeneral clerical support to the team, data entry, typing, etcSupply Chain - Purchasing AssistantPart of the Inventions Team Creating content and social media ideas and artwork

Acting as Team Leader, providing training and creating video tutorial Managing client calls either Inbound Support, Sales & Outbound SalesFamiliarity with Zendesk Chat & Messaging (Live Chat), front end, back end agent admin and online toolsSocial media updates for business purposes and linking blogs (e.g. Facebook, Twitter, Instagram)Experience in Agile CRM (Importing contacts, updating deals, sending campaign, completing pending tasks, using email template and updating campaigns. Using agile for campaign SMS and updating if necessary)Sending emails to clients for any updates and managing calendars for sales follow up/appointmentsCreating and posting weekly, monthly report (spreadsheet) and client agenda for ReDIY MeetingRaising issues, improvements and additional features to Developers (Railsfactory), Support Team in regards to further marketing to get more attractions and salesUsing and familiarity in Google Drive, Trello, Vimeo, Skype, G-Suite, AWS, XML/HTML feeds while giving support assistance

Philippines

Helping Property Management Companies reduce risk when using vendorsTakes inbound/outbound calls & monitoring vendors account until it will be compliantMulti-tasking (chat support/email support) if required by the client

• Sales Representative (Florist Transworld Delivery - Flowers All Hours)February 2013 - May 17, 2014Handled Teams for Order Entry/Customer ServiceTaking orders and accessing customers needsSelling flowers, goods and services to customersGiving an assurance that customers will find what they want, create solutions & ensure a smooth sales process• IT / Technical Support Representative (Iron Mountain)May 2014 – July 2014Takes inbound calls and make sure to help customers in keeping their information secure & compliantProviding technical assistance for forgotten passwords in Iron Mountain Website, viruses, email issues or some other technical difficulties